Assistant Store Manager

FatFace; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that believes in crafting clothes for life's everyday adventures. As a Store Manager, you will put the customer at the heart of everything, driving sales and managing costs while creating an inspiring atmosphere for both customers and team members. This role offers the opportunity to develop your leadership skills and make a significant impact on store performance. With a commitment to equality and inclusion, you'll be part of a culture that values every individual. Embrace this exciting opportunity to lead a passionate team and contribute to a brand that truly cares.

Benefits

Dental Insurance

Pension Scheme

EAP Support

Critical Illness Coverage

Eye Tests

Sabbatical Leave

Enhanced Family Policies

Refer a Friend Scheme

Online Discounts

Learning Management System Access

Qualifications

• Experience in retail management with a focus on customer service.
• Strong leadership skills to develop and motivate a team.

Responsibilities

• Lead by example to maintain high standards of customer service.
• Manage store profitability through effective financial analysis.

Skills

Customer Service

Team Leadership

Sales Management

Financial Analysis

Retail Strategy

Coaching and Development

Job description

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Job type: Permanent, Full-Time (40 hours)

Who are we?

For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life.

Our mission statement:

Crafting clothes for life’s everyday adventures. Today, tomorrow and always.

Our Product formula:

Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.

Role Overview

Putting the customer at the heart of everything that you do, you will support the Store Manager in commercially managing your store to maximise profitability through the retail plan; driving sales, managing costs, and delivering our brand through the visual proposition. Creating a fun and inspiring atmosphere in line with our brand and culture, you must support the development of the team, whilst ensuring the highest standards are maintained throughout the store according to company guidelines.

Role Responsibilities

• Leading by example and demonstrating exceptional standards of behaviour ensuring the integrity of the brand is maintained at all times

• Drive and role model customer service standards to exceed customer expectations

• Training, coaching and developing your team supporting the completion of appraisals and performance reviews for all Crew

• Proactive analysis of available financial data, retail and company strategy, use of local/industry knowledge and commercial creativity to maximise sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets

• To ensure that the store is working to budget through effective scheduling, cost controls and crew productivity

• To use effective planning and organisational skills to successfully implement the retail plan

• Communicating and liaising with Head Office to influence and maximise the stock package where appropriate

• To ensure correct procedures are adhered to in a professional manner for your Crew and store including cash and stock, health and safety, office, security of premises, key holders and loss prevention (NB, this list is not exhaustive)

• To oversee and execute the FatFace visual proposition to company standards including leading sale / new season launches and floor moves

• To abide by all FatFace policies and procedures and comply with legal obligations including safety requirements

• Ensure GDPR procedures are adhered to at all times to maintain confidentiality

• In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards and Crew development.

• To deliver excellent customer service standards focussing on customer needs and satisfaction

• Align self to companies social and environmental mission and champion any actions that you can directly impact at all times’

• Proactively offer alternative ways for customers to buy across all of our channels

• Ensure all crew are equipped with product training and are aware of our multichannel proposition

• Championing the FatFace vision and values in store to keep the customer at the heart of all decision making

• Proactively provide crew with learning, development and coaching opportunities to aid in achieving high performing teams that reach their full potential

• Use of local knowledge and creativity to maximise sales opportunities that are unique to your market

• Ensure that the store is working to budget through effective scheduling, cost controls and Crew productivity

Benefits of working with us

• Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)
• THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning
• Dental Insurance (employee funded)
• Pension scheme• EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
• Critical illness/Death in service for Salaried staff
• Eye Tests/contributions to glasses (qualifying roles only)
• Sabbatical leave in line with service
• Enhanced Family Friendly polices i.e. Maternity Leave
• Refer a friend scheme

If this sounds like the opportunity for you then apply today!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Customer Service, and Sales

• Industries

  Retail and Retail Apparel and Fashion

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