Assistant Store Manager

JD Sports Fashion; Kilmarnock; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading omni-channel retailer is seeking an Assistant Manager in Kilmarnock. The role involves guiding a team to achieve sales and KPI targets, providing exceptional customer service, and managing store operations. Ideal candidates will have strong leadership skills and previous retail management experience.

Benefits

Quarterly discretionary bonus schemes

30% discount on products

Exclusive deals through TELUS Health

Access to digital health services

Health cash plans

Internal development courses

Discounted gym memberships

Life assurance

Qualifications

• Previous supervisory or management experience in retail.
• Experience in coaching and developing individuals.
• Proven track record of achieving sales targets.

Responsibilities

• Support Store Manager in managing store operations.
• Create a positive team culture through training and development.
• Analyze sales data to identify opportunities.

Skills

Leadership

Communication

Customer Service

Analytical Skills

Attention to Detail

Job description

07 May 2025

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with colleagues working across various retail fascias in many markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019, continuing to grow both in the UK and internationally.

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To help us achieve this, you should be committed to our strategic goals of being a people-led, innovative, and customer-focused organization that emphasizes operational excellence and explores new growth areas.

Role overview:

We are seeking a skilled Assistant Manager with strong leadership and communication skills to guide their team towards achieving sales and KPI targets while providing exceptional service.

Responsibilities:

1. Supporting the Store Manager in managing all store operations to meet or exceed sales and KPI targets, setting clear sales goals, tracking performance, and evolving processes for continuous growth.
2. Creating a positive team culture through recruiting, training, and ongoing development of staff, building a motivated and high-performing team.
3. Analyzing sales data and financial reports to make informed decisions alongside the Store Manager, identifying operational and commercial opportunities.
4. Acting as the point of contact for colleagues in the absence of the Store Manager.
5. Providing excellent customer service, addressing inquiries, and resolving complaints professionally.
6. Managing day-to-day operations, including opening and closing procedures.
7. Supporting cash management tasks such as processing transactions and reconciling tills.
8. Participating in hiring, onboarding, and training new employees.
9. Providing feedback and coaching to colleagues to improve performance.
10. Supporting the Store Manager in maintaining colleague schedules for proper coverage and productivity.

Role objectives and KPIs:

1. Contributing to achieving or exceeding the store's monthly sales targets.
2. Driving additional KPIs including Units, Conversion, ATV, UPT.
3. Achieving upselling and cross-selling targets.
4. Maintaining a high Net Promoter Score.
5. Ensuring stock accuracy during store audits.
6. Ensuring all new colleagues complete mandatory training.
7. Maintaining employee satisfaction and engagement survey results at or above company benchmarks.
8. Assisting in keeping operational costs within the allocated budget.

Skills and Experience:

• Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
• Passionate about retail with a good understanding of current trends and competitors.
• Experience in coaching and developing individuals.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Ability to analyze KPI data for commercial decision-making.
• Attention to detail and commercial awareness; experience in visual merchandising is advantageous.
• Ability to promote JD Group values to internal and external stakeholders.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• 30% discount on a wide range of products in-store and online across various brands.
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses and professional growth opportunities.
• Apprenticeships and accredited qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Colleague networks and support initiatives.
• Volunteer opportunities and support through JD Foundation.