Assistant Store Manager, Argento Braehead

Argento; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in fashion jewellery is seeking a proactive Assistant Store Manager for their new Glasgow store. This permanent full-time role involves leading a dynamic team to achieve sales targets and deliver exceptional customer service in a luxurious environment. The ideal candidate will have strong retail experience, a passion for jewellery, and a proven track record in motivating teams. With excellent training programs and opportunities for career progression, this role offers the chance to thrive in a supportive and rewarding atmosphere. Join a company that values innovation and excellence in customer service.

Benefits

Generous employee discount

Target related store bonus scheme

Auto-enrolment pension scheme

Excellent training programmes

Fantastic incentives throughout the year

Opportunities for career progression

Qualifications

• Minimum of 1+ years’ experience in supervisory/management in a high volume store.
• Experience in coaching and developing a large team in retail.

Responsibilities

• Lead and inspire the team to achieve store targets and provide exceptional customer service.
• Manage store operations including staffing, sales forecasting, and stock management.

Skills

Customer Service

Leadership

Sales Techniques

Coaching

Communication Skills

Time Management

Education

Retail Management Experience

Supervisory Experience

Tools

POS Systems

Microsoft Applications

Job description

New Nomination Italy monobrand store opened in Braehead, Glasgow

Argento Contemporary Jewellery Ltd is delighted to announce that we have opened a Nomination Italy monobrand store.

Argento is one of the UK and Irelands leading fashion jewellers. With over 20 years’ experience, we know what we’re talking about when it comes to jewellery! The first Argento store opened in Belfast in 1997 that has grown to have 25 stores throughout the UK and Ireland and a thriving website that offers worldwide delivery.

We are currently seeking a pro-active, results driven Assistant Store Manager to join the team in our new Nomination Italy monobrand store!

Contract: Permanent full-time role, 40 hours, a week on a varied shift basis, including day, evening, and weekend shifts.

BENEFITS

• Generous employee discount (after 3 months service of 6-month probation)
• Target related store bonus scheme
• Auto-enrolment pension scheme
• Excellent training programmes including brand training
• Fantastic incentives throughout the year
• Fantastic opportunities to progress within the Company

Job Summary

Reporting to and working with the Store Manager, the Assistant Manager is responsible for leading and inspiring the team to sell; providing the highest level of service to the customer in a luxurious environment. Aligning with the Store Manager, to deliver expected excellence in store performance, store operations, and achieving our business goals. You may be required to become a keyholder, which full training will be provided for.

Responsibilities include:

• Acting as role model for the team as an ambassador for the brand at all times
• Assist with coaching and motivating the team to achieve store targets; driving sales and footfall
• Optimise sales through effective customer service and selling techniques
• Providing exceptional customer services at all times, optimising sales through effective customer service and selling techniques
• Keyholder responsibilities, including opening and closing store, cashing up and taking off tills, checking floats, completing safe drops, checking all systems are operational.
• Review staffing rotas to ensure that staffing levels in all areas can meet expected service levels
• Deal with customer concerns in a professional, calm, efficient and helpful manner
• Supporting the Store Manager with the day to day running of the store
• Ensure deliveries, stock transfers and administration are completed within company
• Plan and implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers
• Plan, forecast, report on sales, costs and business performance according to company requirements
• Banking responsibilities; reconcile daily sales
• Plan, prep and manage stock takes and launch of sale
• Manage and motivate staff, train and develop staff according to company policies and procedures
• Promote a culture of development acting as a role model and coaching and developing the team to maximise individual potential
• Help and support the team to achieve and maintain the required standard of conduct and job performance, following the company performance management procedures where necessary
• Minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed
• Create and maintain a healthy and safe working environment for customers and staff ensuring the store is compliant with all health and safety regulations and company policies

THE INDIVIDUAL

Day to day, you will be working with the Manager in supporting, coaching and motivating the team to achieve the stores targets, identifying and maximising on opportunities, whilst setting the example in excellent customer service. You will be expected to have a strong retail floor presence, educating and influencing the store, so enjoying this environment is vital.

If you are a Supervisor looking for career progression or an Assistant Manager looking for a fresh challenge, then this could be the opportunity for you.

An ideal candidate will have:

• You have a minimum of 1+ years’ experience in supervisory/management a high volume store
• Previous experience with a leading brand or luxury retailer is preferred
• Experience of serving customers in a high footfall environment is required
• Experience in coaching and developing a large team, ideally in a similar retail environment
• Inspirational and motivational leadership style, experience in driving sales and profitability in store
• You have experience within a KPI driven environment and understand how to drive these for ongoing growth and success
• Ability to work with POS systems, Microsoft applications and portable devices
• Experience in recruitment, onboarding, and training of all new team members
• Conducting performance reviews and upskilling team
• Strong customer service and communication skills both verbal and written
• Ability to provide constructive feedback to management
• Experience in executing company visual merchandising standards
• Passionate about jewellery and customer service
• Ability to work under pressure and prioritise tasks
• Effective communication skills with the ability to adapt style depending on the situation
• Well presented with a positive, pro-active and professional approach

If you are looking for a new challenge and you thrive on inspiring a high performing team to beat their targets and provide world-class service then we'd love to have you join us.

How to apply:Send your CV and Cover Letter detailing how you meet the criteria as detailed above to [e-mail]. We look forward to hearing from you!