Assistant Store Manager

TN United Kingdom; Livingston; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as an Assistant Store Manager at a forward-thinking company dedicated to outdoor gear and sustainability. In this dynamic role, you will collaborate with the Store Manager to drive store success, lead a motivated team, and ensure exceptional customer experiences. With a focus on operational excellence and community engagement, you will play a key role in shaping the customer journey. Join a supportive and stable work environment where your contributions are valued, and enjoy perks like a monthly bonus scheme and generous colleague discounts. If you're passionate about retail and adventure, we want to hear from you!

Benefits

Monthly Bonus Scheme

50% Colleague Discount

Uniform Allowance

28 Days Annual Leave

Employee Assistance Program

Referral Incentives

Length of Service Awards

Qualifications

• Proven retail leader with experience in motivating teams.
• Strong communication skills to engage and inspire.

Responsibilities

• Assist in daily store operations and policy compliance.
• Lead by example in delivering outstanding customer service.

Skills

Customer Service

Leadership

Team Development

Communication

Problem Solving

Education

Retail Management Experience

Job description

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Join Our Team as an Assistant Store Manager

Are you passionate about retail and committed to delivering exceptional customer experiences? Do you thrive in leadership roles, motivating and inspiring high-performing teams? Mountain Warehouse offers an exciting opportunity for you!

We are seeking an Assistant Store Manager to collaborate with our Store Manager in driving store success. Your role will involve leading daily operations, fostering teamwork, and creating a memorable shopping experience while maintaining our brand standards.

Key Responsibilities

Leadership & Team Development

• Partner with the Store Manager to lead a motivated, engaged team.
• Encourage a collaborative work environment and promote teamwork.
• Drive training initiatives to develop team skills.
• Ensure clear communication and build trust within the team.
• Maintain product knowledge to enhance customer service.

Operational Excellence

• Assist in daily store operations, ensuring policy compliance.
• Uphold visual merchandising and cleanliness standards.
• Prioritize health and safety through regular assessments.
• Participate in recruiting and retaining talented staff.
• Support sales targets and profitability strategies.
• Monitor KPIs to ensure store success.
• Manage stock levels and delivery processes.
• Implement loss prevention measures.

Customer Experience

• Lead by example in delivering outstanding customer service.
• Address customer feedback promptly.
• Represent Mountain Warehouse professionally and positively.
• Build strong community connections.

We’re Looking for Someone Who Is

• Passionate about creating excellent customer experiences.
• Proven retail leader and motivator.
• Confident communicator and team engager.
• Results-oriented with goal focus.
• Supportive, approachable, and trustworthy.
• Energetic, proactive, and determined.
• Skilled in problem-solving and decision-making.

What’s In It for You

• Monthly Bonus Scheme with achievable targets.
• 50% Colleague Discount and uniform allowance.
• One weekend off per month, 28 days annual leave including Bank Holidays.
• Access to Employee Assistance Program and Hardship Scheme.
• Referral incentives and length of service awards.
• Supportive, stable work environment.

Shape the customer experience and create a legacy as a Retail Leader. Join us on this adventure!

At Mountain Warehouse, we’re passionate about outdoor gear and sustainability. We design durable, high-quality products for all outdoor activities. Our team values individuality, diversity, and collaboration. If you’re excited about retail, adventure, and making a difference, we want to hear from you!