Assistant Store Manager

TN United Kingdom; Hitchin; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to join their dynamic team in Hitchin. This permanent role offers 28 hours a week, including weekends, and is perfect for those looking to advance in store management. You will play a key role in supporting the Store Manager, driving sales, and maintaining high standards of customer service and visual merchandising. With a commitment to community and sustainability, this position offers a rewarding opportunity to make a difference while developing your career in retail management.

Benefits

38 days annual leave

Wagestream early wage access

Enhanced family policies

25% staff discount

Health cash plan

Access to Virtual GP

Pension contributions

Cycle to work scheme

Retail discounts

Qualifications

• Experience in a customer-facing role is essential.
• Supervisory experience is required for this position.

Responsibilities

• Support daily operations and take charge in the Store Manager's absence.
• Ensure excellent customer service and achieve sales targets.

Skills

Customer service experience

Supervisory experience

Commercial awareness

Team development

Results-driven mindset

Job description

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Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our fashion store team in Hitchin, and we believe you could be the perfect match!

This is a permanent role, working 28 hours a week, including weekends.

The opportunity

Are you seeking to advance in store management? We need an Assistant Store Manager to support our team in Hitchin, contributing to our shared success.

What does this role involve:

As an Assistant Store Manager, you will support the Store Manager with daily operations and take full responsibility in their absence. You will inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values, contributing to store success by:

• Ensuring the highest standard of customer service
• Achieving sales targets
• Maintaining high standards of visual merchandising
• Maximising sales through physical and digital channels
• Supporting recruitment and development of volunteers
• Achieving campaign activity goals
• Collaborating with the manager to generate stock

Our stores operate in a fast-paced environment, trading 7 days a week, requiring flexibility to work weekends and bank holidays on a rota. Due to the volume of donations, the role can be physically demanding but rewarding, as you help fund life-saving research.

What are we looking for:

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven with a passion for new ideas
• An inclusive approach to team development
• A passion for delivering exceptional customer service and retail standards
• Results-driven with integrity

What’s important to us?

At the British Heart Foundation (BHF), we offer a wide range of quality furniture, clothing, jewellery, and more, available in-store and online. We connect with communities, reduce waste, and fund vital research. With over 700 stores, we prevent around 70,000 tonnes of waste from landfill annually, receiving millions of donations each year.

Everything we do aims to fund lifesaving research for heart and circulatory conditions. Join us in making a difference!

Our commitment to diversity

Our Equality, Diversity, and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and employee networks, foster an environment where everyone can succeed.

Why join the BHF?

We support internal career progression and offer numerous benefits, including:

• 38 days annual leave (plus options to buy/sell)
• Wagestream early wage access
• Additional support leave days
• Enhanced family policies
• 25% staff discount
• Health cash plan
• Access to Virtual GP and EAP
• Pension contributions
• Cycle to work scheme
• Retail discounts

Ready to apply?

Follow these steps:

1. Click the “Apply” button below.
2. You will be redirected to the BHF Careers page.
3. Complete your application, submit your CV, and upload your employment history.

What do I need to know?

DBS checks are required; early applications are encouraged as the advert may close early. Please note sponsorship is unlikely due to salary criteria.