Assistant Store Manager

MŌDUM; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

MŌDUM, based within Selfridges, seeks an experienced luxury retail leader to support the Store Manager in driving boutique performance and delivering an exceptional client experience. You will inspire a high-performing team, maintain brand standards, and oversee daily operations to ensure flawless service.

With proven leadership in premium customer service, you will lead by example on the shop floor, develop staff, and nurture long-term client relationships while maintaining operational

Qualifications

• Experience leading luxury boutique teams in a premium environment.
• Proven ability to drive sales and meet commercial targets.
• Strong client relationship management and personal clienteling skills.
• Ability to coach, develop, and motivate a high-performing team.
• Knowledge of product presentation and visual merchandising standards.

Responsibilities

• Support delivery of sales targets and KPIs across all product categories.
• Identify opportunities to maximise boutique performance and drive growth.
• Build long-term client relationships through personalised service and proactive clienteling.
• Lead on the sales floor to deliver an elevated luxury shopping experience.
• Recruit, coach, and develop boutique staff; deliver product knowledge training; ensure service standards.

Skills

Leadership

Sales targets

Client relationships

Coaching

Product knowledge

Visual merchandising

Inventory management

Scheduling

Payroll administration

Compliance

Tools

Microsoft Outlook

Excel

Job description

Our client is an internationally recognised luxury fashion house celebrated for its heritage, craftsmanship, and contemporary vision.

Based within Selfridges, you will support the Store Manager in leading the boutique's commercial performance, delivering an exceptional client experience, and inspiring a high-performing team.

This is an exciting opportunity for an experienced luxury retail leader who thrives in a fast-paced environment and is passionate about people, client relationships, and operational excellence.

Key Responsibilities

• Support the delivery of sales targets and key performance indicators across all product categories.
• Identify commercial opportunities to maximise boutique performance and drive business growth.
• Build and maintain long-term client relationships through personalised service and proactive clienteling.
• Lead by example on the sales floor, delivering an elevated luxury shopping experience.

Leadership & Team Development

• Partner with the Store Manager to recruit, coach, and develop a high-performing boutique team.
• Motivate and inspire Client Advisors through regular coaching, performance feedback, and recognition.
• Deliver product knowledge and selling skills training to maintain exceptional service standards.
• Foster a collaborative and results-driven team culture.

Client Experience

• Ensure every client receives a seamless, personalised, and memorable luxury experience.
• Resolve client enquiries and concerns with professionalism and discretion.
• Strengthen client loyalty through exceptional relationship management and follow-up.
• Support the day-to-day operation of the boutique, including scheduling, reporting, payroll administration, and compliance.
• Oversee inventory management, stock movement, and collaboration between front and back of house.
• Ensure visual merchandising and boutique presentation consistently reflect the brand's luxury standards.
• Maintain operational excellence while adhering to company policies and Selfridges' operational requirements.

Brand Ambassador

• Represent the brand with professionalism, authenticity, and attention to detail.
• Champion the brand's values through every client interaction.
• Work closely with both internal teams and the Selfridges retail management team to deliver an outstanding in-store experience.

Profile

• Previous leadership experience as an Assistant Store Manager, Supervisor, or Team Manager within luxury retail or premium customer service.
• Proven success in driving sales performance and achieving commercial targets.
• Strong leadership, coaching, and people development skills.
• Passion for delivering exceptional client experiences and building long-term relationships.
• Highly organised with excellent administrative skills and proficiency in Microsoft Outlook and Excel.
• Adaptable and able to thrive in a fast-paced luxury retail environment.

Why Join Our Client

• Join an internationally recognised luxury fashion house with an exceptional reputation for craftsmanship and innovation.
• Work within the prestigious Selfridges retail environment.
• Enjoy opportunities for career progression within a global luxury brand.
• Be part of a collaborative culture that values excellence, creativity, and exceptional client service.

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted.