Assistant Store Manager

TN United Kingdom; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for an Assistant Store Manager to lead and inspire their team in delivering exceptional customer experiences. This role involves coaching staff, managing business KPIs, and ensuring compliance with store procedures. With a focus on integrity and teamwork, the ideal candidate will have a passion for the beauty industry and a track record of achieving sales targets. If you thrive in a dynamic retail environment and are eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Minimum of 3 years in a retail role with leadership experience.
• Strong organizational and time management abilities.

Responsibilities

• Coach and support the team to meet customer experience goals.
• Monitor Business KPIs and implement action plans.

Skills

Customer Experience Management

Team Leadership

Sales Target Achievement

Communication Skills

Organizational Skills

Inventory Management

Retail Software Proficiency

Tools

POS Systems

Retail Software

Job description

The Assistant Store Manager is our KIKO Ambassador and assists the Store Manager in driving customer experience, sales, and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.

The UK team works in the spirit of Integrity, Respect, Accountability, and Teamwork.

MAIN RESPONSIBILITIES

PEOPLE MANAGEMENT

• Coach and support the team to deliver customer experience and business goals.
• Recruit, onboard, train, and support the team to achieve the store's objectives.
• Support in planning and managing annual leave in line with business needs.
• Coach the team on products, makeup application techniques, and selling techniques to deliver the KIKO customer experience.

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

• Monitor Business KPIs and set follow-up action plans as agreed with the Store Manager.
• Deliver business goals related to customer experience, sales, and operational expenses.
• Prioritize actions that have the most impact on business goals, in collaboration with the Store Manager.
• Complete all BeKIKO dossiers, quizzes, and training elements.
• Regularly monitor Business KPIs such as LFL progression, Conversion Rate, Average Ticket, and Stock-loss.

PROCEDURES & POLICIES EXECUTION

• Ensure stores are compliant with all KIKO standards and procedures.
• Guarantee compliance with store procedures outlined in the KIKO STORE BOOK.
• Ensure the execution of the promotional calendar.
• Maintain operational procedures and store compliance, addressing issues promptly with the Store Manager.

Minimum of 3 years of experience in a similar retail role.
Demonstrated leadership skills and effective team management.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Proven track record of achieving sales targets and driving growth.
Knowledge of inventory management and visual merchandising.
Ability to analyze sales data and make informed decisions.
Flexibility to work evenings, weekends, and holidays as required.
Proficiency in POS systems and retail software.
Passion for the beauty industry and familiarity with KIKO MILANO products.