Assistant Store Manager-Retail

Roots; Durham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support daily operations and drive business growth in a dynamic retail environment. This role emphasizes leadership, customer service, and visual merchandising, ensuring an exceptional experience for both customers and team members. Ideal candidates will have a passion for retail and fashion, with a proven track record in sales and team development. Join a company that values its people and offers growth opportunities, contributing to a culture focused on sustainability and community engagement.

Qualifications

• 2+ years in retail apparel, luxury experience a plus.
• Strong leadership, sales, and customer service skills.

Responsibilities

• Support daily store operations and drive business growth.
• Coach and motivate associates on customer service fundamentals.

Skills

Leadership Skills

Sales Achievements

Organizational Skills

Customer Experience

Visual Merchandising

Problem-Solving Skills

Communication Skills

Job description

Tuesday, November 26, 2024

Assistant Store Manager - Retail

What We're Looking For

The Assistant Manager supports the daily operations of the store while acting in accordance with Roots principles and standards. They provide sales and customer service leadership, projecting the Roots culture and brand through excellent customer service and strong visual presentation techniques. Reporting directly to the Store Manager, the Assistant Manager oversees daily store operations, drives business growth, and develops team members through a balanced leadership style. They create a positive customer and employee experience.

To be successful, you’ll need to possess:

• 2+ years of related experience in a retail apparel environment; luxury retail experience is a plus
• Leadership skills that drive results, develop talent, and focus on the customer
• Demonstrated sales achievements in a retail setting
• Strong organizational and problem-solving skills
• A passion for delivering an exceptional customer experience
• Experience with visual planning and merchandising
• Ability to collaborate with others and be self-motivated
• Outstanding written, verbal, and presentation skills
• Availability for varied weekly shifts, including weekends, closing, and holidays

The Impact You'll Have

This role offers the opportunity to shape our company's future by:

• Demonstrating a customer-obsessed selling culture and building brand loyalty through product knowledge
• Assisting the Store Manager in achieving sales targets by executing company standards, policies, and procedures while exceeding customer expectations
• Supporting product knowledge and selling skills training for staff
• Ensuring store presentation standards are maintained and providing regular feedback on performance
• Coaching and motivating associates on customer service fundamentals
• Participating in recruitment and onboarding of new staff
• Identifying and resolving issues promptly, using feedback to develop solutions
• Delegating tasks efficiently to maximize store operations
• Collaborating on risk management, security, cash controls, and inventory management
• Managing store opening and closing procedures
• Implementing visual merchandising directives and maintaining visual standards
• Supporting daily store operations to promote a sales environment and meet operational guidelines

Why Join Roots?

Roots is more than a brand; it’s a culture and lifestyle. We seek dynamic individuals interested in retail and fashion, who enjoy challenges and share our vision for a healthier planet. Our success relies on our people, and we offer growth opportunities for team members to 'spread their roots.'

Sound Like You? Apply Now!

We appreciate all applications, but only those most qualified will be contacted. Roots Corporation is committed to inclusive employment practices and accessible accommodations upon request at any recruitment stage.