Assistant Store Manager

PUMA; Bridgend; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks dynamic individuals with a passion for retail and customer service. This role offers the opportunity to lead a team in achieving sales and profitability goals while maintaining high standards of customer experience. You will work closely with the Store Manager to develop your skills and potentially advance to Store Manager. Join a vibrant and driven team that values innovation and individual talent, and be part of a company that champions equality and diversity in the workplace.

Qualifications

• Proven management experience in a customer service-oriented retail environment.
• Strong interpersonal and communication skills required for team development.

Responsibilities

• Ensure the Store achieves sales and profitability goals through effective planning.
• Guarantee high standards of customer experience in accordance with PUMA's values.

Skills

Management experience

Customer service orientation

Commercial acumen

Interpersonal skills

Communication skills

Organizational skills

PC literacy

Motivational skills

Team development skills

Tools

MS Office

Job description

Bridgend, United Kingdom

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Talent

• Proven management experience in a focused, customer service-oriented retail environment (preferably Apparel/Footwear)
• Passion for PUMA Brand
• Commercial and financial acumen
• Customer oriented, reliable and friendly personality
• Recruiting and team development skills
• Strong interpersonal, communication and (self) motivational skills
• Strong organizational and time management skills
• Ability to present information to large groups
• Interest in innovation and change
• PC-literacy, general MS-Office knowledge including the use of Outlook, Excel, PowerPoint, Word and Internet
• On and Offsite trainings
• Developmental position for high performing Supervisors to continue increasing their skillset in order to become a Store Manager

Your Mission

• Ensure together with the Store Manager that the Store consistently achieves or even exceeds sales, KPIs and profitability goals through the effective use of short and long-term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards
• Assume responsibility for accurately processing sales, exchange, refund transactions and discounts at the cash desk while ensuring the adherence of Discount Policy & Procedures
• Assist the Store Manager in the recruitment, training, development and succession as well as in preparing and administering performance appraisals of the team
• Analyze customer profiles, buying trends and competitive information to drive business together with the Store Manager
• Assume responsibility for Loss Prevention and operational compliance within the Store; Manage, achieve and try to exceed all Inventory and Shrink goals; Oversee and manage physical inventory counts
• Assist the Store Manager in communicating, managing and executing all Marketing driven initiatives and events within budget and according to all Policies & Procedures

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.