Assistant Store Manager

TN United Kingdom; Weston-super-Mare; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled Assistant Store Manager to lead a dynamic team in achieving sales and KPI targets. This role involves supporting the Store Manager in daily operations, fostering a positive team culture, and delivering excellent customer service. The ideal candidate will have previous management experience in retail, strong leadership qualities, and a passion for driving sales. Join a forward-thinking company that values employee growth and offers a range of benefits, including discounts, health services, and development opportunities. If you're ready to make an impact in a thriving retail environment, this is the opportunity for you.

Benefits

Quarterly discretionary bonus schemes

30% discount on products

Exclusive retail discounts

Access to digital health services

Health cash plans

Internal development courses

Discounted gym memberships

Life Assurance

Volunteer opportunities

Employer engagement forums

Qualifications

• Previous supervisory experience in a fast-paced retail environment.
• Strong communication skills and a passion for retail.

Responsibilities

• Support the Store Manager in achieving sales and KPI targets.
• Create a positive team culture through training and development.

Skills

Leadership

Communication Skills

Sales Target Achievement

Retail Knowledge

Coaching and Development

KPI Analysis

Customer Service

Job description

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Assistant Store Manager, Weston-super-Mare

Client:

JD Group

Location:

Weston-super-Mare, United Kingdom

Job Category:

Retail

EU work permit required: Yes

Job Reference:

05a6103912b0

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Role overview:

We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing excellent service.

Responsibilities:

• Supporting the Store Manager in running all store operations to meet or exceed sales & KPI targets. Setting sales goals, tracking performance, and evolving processes for store growth.
• Creating a positive team culture through recruiting, training, and developing staff. Building a motivated, high-performing team for store success.
• Analyzing sales data and financial reports to make quick, informed decisions with the Store Manager, identifying opportunities operationally & commercially.
• Acting as the point of contact in the manager’s absence.
• Providing excellent customer service, addressing inquiries, and resolving complaints professionally.
• Managing day-to-day operations, including opening and closing procedures.
• Supporting cash management tasks such as transactions and till reconciliation.
• Participating in hiring, onboarding, and training new employees.
• Providing feedback and coaching to improve colleague performance.
• Supporting the Store Manager in maintaining colleague schedules for proper coverage and productivity.

Role objectives and KPIs:

• Contributing to achieving or exceeding the store's monthly sales target.
• Driving additional KPIs including Units, Conversion, ATV, UPT.
• Achieving upselling or cross-selling targets.
• Maintaining a high Net Promoter Score.
• Ensuring stock accuracy during store audits.
• Ensuring all new colleagues complete mandatory training.
• Ensuring employee satisfaction or engagement survey results meet or exceed company benchmarks.
• Assisting in keeping operational costs within budget.

Skills and Experience:

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of latest trends and competitors.
• Experience in coaching and developing individuals.
• Strong communication skills.
• Proven track record of achieving/exceeding sales targets and KPIs.
• Experience analyzing KPI data for commercial decisions.
• Keen eye for detail & commerciality; visual merchandising experience is advantageous.
• Ability to promote JD Group values internally and externally.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• 30% discount on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive retail and hospitality discounts via TELUS Health.
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships & accredited qualifications.
• Discounted gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks and support initiatives for positive change.
• Volunteer opportunities and support for JD Foundation.
• Employer engagement forums to influence positive change.