Assistant Store Manager

Age UK; Borehamwood; On-site; GBP 22,000 - 28,000; Full time

Job summary

Age UK is seeking an Assistant Manager to join the Borehamwood team on a 12-month fixed-term contract. The role involves supporting the Store Manager, leading a team, and ensuring excellent customer service in a charity environment. This position offers a 28-hour working week with benefits including holiday allowance and a generous pension scheme.

Benefits

25 days holiday (pro-rata) + bank holiday allowance

Generous pension contribution of 8%

Great discounts and rewards

Life assurance

Bupa health cashback plan

Free and discounted tickets for events

Qualifications

• Ability to lift and carry bags of stock up to 10kg.
• Experience in a customer-facing role is ideal.
• Ability to understand basic financial reports.

Responsibilities

• Support the Store Manager in all aspects of the business.
• Guide and support the team of Sales Assistants and volunteers.
• Ensure customers receive an exemplary shop experience.

Skills

Customer service skills

Team leadership

Time management

IT literacy

Job description

Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity.

We have an exciting opportunity to join our fantastic Borehamwood team as an Assistant Manager.

Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our valued team of Sales Assistants and volunteers while ensuring customers are provided with an exemplary shop experience.

** PLEASE NOTE THIS IS A 12 MONTH FIXED TERM CONTRACT **

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older across the UK, then this may be the role for you!

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• The ability to work collaboratively and consultatively with the Shop Manager
• Ability to lift and carry bags of stock up to 10kg’s.
• Be able to lead a team of volunteers and staff
• Ability to delegate and coach staff
• Excellent customer services skills
• The ability to manage time under conflicting priorities
• IT literacy and numeracy skills

Ideally you will also have:

• The ability to understand and establish successful retail processes
• Ability to understand basic financial reports
• Experience in a customer facing role

What we offer in return:

• A 28 hour working week
• 25 days holiday (pro-rata) + bank holiday allowance
• A generous pension – we will contribute 8%
• Great discounts and rewards through Blue Light Card and BenefitHub
• Life assurance, Bupa health cashback plan
• Tickets for Good – Free and discounted tickets for events

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Is this the job for you? We know that men, of all backgrounds, and menandwomen from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.