Assistant Store Leader – Craft Retail & Team Growth

Hobbycraft; Crawley; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

33 days holiday including bank hols

40% colleague discount

Long service awards

Cycle2Work scheme

Discounted gym membership

Charity volunteer day

Birthday day off

Nest pension scheme

Employee wellbeing support

Job summary

Hobbycraft is seeking an Assistant Manager in Crawley to support the Store Manager in running a flagship store and leading high-performing teams. You will deliver a customer-focused experience, manage store operations, and act as a keyholder in the manager’s absence.

The role requires supervisory experience, strong coaching skills, and a passion for sales and profit growth. A fantastic benefits package and a supportive leadership culture are offered.

Qualifications

• Supervisory experience in retail or similar environment.
• Deputy or Assistant Management experience is advantageous.
• Strong customer service focus and brand knowledge.
• Effective time management and decision making in a fast-paced store.

Responsibilities

• Lead by example to drive outstanding customer service and team performance.
• Act as brand ambassador and communicate store goals and KPIs clearly.
• Ensure the store is prepared for each trading day and operates smoothly.
• Oversee store operations in the Store Manager’s absence, including cash controls and security.
• Recruit, train and coach colleagues to build a high-performing team.

Skills

Supervisory experience

Decision making

Interpersonal and communication skills

Organisation and planning

Customer service

Job description

Hobbycraft is seeking an Assistant Manager in Crawley to support the Store Manager in running a flagship store and leading high-performing teams. You will deliver a customer-focused experience, manage store operations, and act as a keyholder in the manager’s absence.

The role requires supervisory experience, strong coaching skills, and a passion for sales and profit growth. A fantastic benefits package and a supportive leadership culture are offered.