Assistant Site Manager

GXO Logistics, Inc; Birmingham; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Company pension

Private medical and dental insurance

Employee assistance programme

MyBenefits platform and discounts

Job summary

GXO Logistics, Inc. is hiring for an Assistant Site Manager to support our Birmingham Airport contract.

This full‑time role involves leading Supervisors and teams across warehouse and security screening operations, ensuring safe, compliant and high‑quality service delivery in a fast‑paced airport environment. You will manage shift patterns from 02:00–10:00 or 04:00–12:00, including weekends and holidays as required, 5 from 7.

Qualifications

• Experience in a people management or supervisory role within an airport environment or similar fast-paced operation.
• Strong track record of leading operational teams to deliver high service levels.
• Proven ability to manage KPIs and drive continuous improvements.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead, coach and develop Supervisors and operational teams.
• Oversee daily warehouse, cargo handling and security screening operations.
• Monitor and drive operational performance through KPI management and improvements.
• Build relationships with customers, airport stakeholders and partners; resolve issues.
• Ensure compliance with aviation security, Health & Safety and regulatory standards.

Skills

People management

KPI management

Safety & compliance

Stakeholder management

Operational planning

Airport environment experience

Job description

Are you currently working in an operational or support‑focused role and ready to step into a position with greater influence and responsibility? If you enjoy coordinating stakeholders, improving service delivery, and keeping complex operations aligned, this could be your next move.

Here at GXO, we are currently recruiting for an Assistant Site Manager to join our team supporting our Birmingham Airport contract. As Assistant Site Manager you will support the day-to-day management of warehouse, cargo handling and security screening operations at Birmingham Airport, ensuring safe, secure and efficient cargo movement. You will lead Supervisors and operational teams to deliver high levels of performance, regulatory compliance, customer service and colleague engagement, while driving continuous improvement, effective resource planning and strong stakeholder relationships within a fast‑paced, highly regulated airport environment.

This is a full time, permanent position, working on an any 5 from 7 shift pattern, and the working hours will range from 02:00-10:00 or 04:00-12:00, ( including weekends and public holidays as required) depending on the operational requirements , therefore flexibility is essential.

Pay, benefits and more:

We are offering a competitive salary of up to £ 34,256.98 per annum and 25 days annual leave (plus bank holidays), as well as the option to buy additional days so you can enjoy a positive work‑life balance. Your benefits package includes a company sponsored pension scheme, private medical and dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more.

What you’ll do on a typical day:

• Lead, coach and develop Supervisors and operational teams, fostering a high‑performance culture focused on safety, compliance and customer service
• Oversee daily warehouse, cargo handling and security screening operations, ensuring efficient resource allocation and service delivery
• Monitor and drive operational performance through KPI management, reporting and continuous improvement initiatives
• Build strong relationships with customers, airport stakeholders and operational partners, ensuring exceptional service and issue resolution
• Ensure full compliance with aviation security, Health & Safety and regulatory requirements, maintaining the highest standards of quality and operational integrity

What you need to succeed at GXO:

• Experience in a people management or supervisory role within an airport environment (preferred), operations, logistics, retail, or a multi‑site environment
• Proven leadership experience within warehousing, logistics, aviation, or other fast‑paced operational environments
• Strong people management skills with the ability to coach, motivate, and develop high‑performing teams.
• Demonstrated success in driving operational performance, managing KPIs, and implementing continuous improvements
• Excellent decision‑making, problem‑solving, and organisational skills, with the ability to manage multiple priorities effectively
• Commitment to operational excellence, safety, and compliance, ideally gained within a regulated environment such as aviation, cargo, or distribution

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review GXO's candidate privacy statement here.