Assistant Site Manager

GXO Logistics, Inc.; Birmingham; On-site; GBP 21,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Private medical and dental insurance

24/7 online GP

Life assurance

Employee assistance programme

Cycle to work

Cashback cards

Job summary

GXO Logistics, Inc. is recruiting an Assistant Site Manager to support our Birmingham Airport contract. You will lead Supervisors and operational teams to ensure safe, compliant and efficient cargo operations while fostering strong stakeholder relationships.

This is a full-time, 5-from-7 shift role with hours 02:00-10:00 or 04:00-12:00, including weekends when required. Flexibility and a proactive leadership style are essential.

Qualifications

• Experience in a people management or supervisory role within an airport environment (preferred).
• Proven leadership within warehousing, logistics, aviation, or fast-paced operational environments.
• Strong ability to coach, motivate and develop high-performing teams.
• Demonstrated success in driving operational performance and managing KPIs.

Responsibilities

• Lead, coach and develop Supervisors and operational teams, focusing on safety, compliance and customer service.
• Oversee daily warehouse, cargo handling and security screening operations, ensuring efficient resource allocation and service delivery.
• Monitor and drive operational performance through KPI management, reporting and continuous improvement initiatives.
• Build strong relationships with customers, airport stakeholders and partners, ensuring exceptional service and issue resolution.
• Ensure compliance with aviation security, Health & Safety and regulatory requirements.

Skills

People management

Leadership

KPI management

Operational excellence

Regulatory compliance

Customer service

Job description

Are you currently working in an operational or support-focused role and ready to step into a position with greater influence and responsibility? If you enjoy coordinating stakeholders, improving service delivery, and keeping complex operations aligned, this could be your next move.

Here at GXO, we are currently recruiting for an Assistant Site Manager to join our team supporting our Birmingham Airport contract. As Assistant Site Manager you will support the day-to-day management of warehouse, cargo handling and security screening operations at Birmingham Airport, ensuring safe, secure and efficient cargo movement. You will lead Supervisors and operational teams to deliver high levels of performance, regulatory compliance, customer service and colleague engagement, while driving continuous improvement, effective resource planning and strong stakeholder relationships within a fast-paced, highly regulated airport environment.

This is a full time, permanent position, working on an any 5 from 7 shift pattern, and the working hours will range from 02:00-10:00 or 04:00-12:00, (including weekends and public holidays as required) depending on the operational requirements, therefore flexibility is essential.

Pay, benefits and more:

We are offering a competitive salary of up to £34,256.98 per annum.

Your benefits package includes:

• 25 days annual leave (plus bank holidays), as well as the option to buy additional days so you can enjoy a positive work-life balance
• a company sponsored pension scheme
• private medical and dental insurance
• a 24/7 online GP service
• life assurance
• a fully comprehensive employee assistance programme
• high street discounts
• a cycle to work scheme
• cashback cards
• a saving scheme and much more

What you’ll do on a typical day:

• Lead, coach and develop Supervisors and operational teams, fostering a high-performance culture focused on safety, compliance and customer service
• Oversee daily warehouse, cargo handling and security screening operations, ensuring efficient resource allocation and service delivery
• Monitor and drive operational performance through KPI management, reporting and continuous improvement initiatives
• Build strong relationships with customers, airport stakeholders and operational partners, ensuring exceptional service and issue resolution
• Ensure full compliance with aviation security, Health & Safety and regulatory requirements, maintaining the highest standards of quality and operational integrity

What you need to succeed at GXO:

• Experience in a people management or supervisory role within an airport environment (preferred), operations, logistics, retail, or a multi-site environment
• Proven leadership experience within warehousing, logistics, aviation, or other fast-paced operational environments
• Strong people management skills with the ability to coach, motivate, and develop high-performing teams.
• Demonstrated success in driving operational performance, managing KPIs, and implementing continuous improvements
• Excellent decision-making, problem-solving, and organisational skills, with the ability to manage multiple priorities effectively
• Commitment to operational excellence, safety, and compliance, ideally gained within a regulated environment such as aviation, cargo, or distribution

We engineer faster, smarter, leaner supply chains.

GXO is an equal opportunity employer.

We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.

We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.