Assistant Shop Manager - Lead Store & Fundraising

cancerresearchuk; Marlborough; On-site; GBP 20,000 - 23,000; Part time

Benefits offered by this job

Retirement plan

Staff discounts

Wellbeing support

Job summary

Cancer Research UK is seeking a motivated Retail Assistant Manager for the Marlborough Shop. You’ll support the shop manager, lead a small team of paid staff and volunteers, and help maximise income through standout customer service, stock management and visual merchandising.

This permanent, part-time role offers 29 hours per week with benefits, a generous retirement plan and staff discounts. You will be a visible ambassador for the charity, supporting fundraising events and ensuring high

Qualifications

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently.
• Commercial awareness.
• The ability to create relationships and communicate well.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis.

Responsibilities

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• Deputising for the shop manager in their absence.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

Skills

Customer service

Team leadership

Communication

Adaptability

Commercial awareness

Relationship building

Flexibility

Job description

Cancer Research UK is seeking a motivated Retail Assistant Manager for the Marlborough Shop. You’ll support the shop manager, lead a small team of paid staff and volunteers, and help maximise income through standout customer service, stock management and visual merchandising.

This permanent, part-time role offers 29 hours per week with benefits, a generous retirement plan and staff discounts. You will be a visible ambassador for the charity, supporting fundraising events and ensuring high