Retail Assistant Shop Manager

Cancer Research UK; Marlborough; On-site; GBP 20,000 - 23,000; Part time

Benefits offered by this job

Substantial retirement plan

Generous leave allowance

Discounts on travel and technology

Gym membership

Wellbeing support from Retail Trust

Job summary

Cancer Research UK is seeking a motivated Retail Assistant Shop Manager for Marlborough Shop. You will support the shop manager and lead a team of paid staff and volunteers to maximise income through people, resources and stock.

Join a purpose-driven team in a part-time role with a generous benefits package and opportunities to contribute to fundraising events and community engagement.

Qualifications

• Experience in delivering great customer service.
• Ability to thrive in a lively, fast-paced environment.
• Adaptability to changing situations and independent work.
• Strong commercial awareness and willingness to learn.
• Ability to build relationships and communicate effectively.
• Flexible to rota-based retail schedules.

Responsibilities

• Support the shop manager to lead and inspire staff and volunteers.
• Oversee store merchandising, stock management, and display standards.
• Provide excellent customer and supporter service.
• Assist in achieving targets for donated stock, cash, and fundraising metrics.
• Build relationships with the local community and Cancer Research UK colleagues.
• Contribute to organising fundraising events and ensure health and safety compliance.

Skills

Customer service

Team leadership

Adaptability

Commercial awareness

Relationship building

Flexibility

Job description

Retail Assistant Shop Manager (Marlborough)

locations: Marlborough Shop

time type: Part time

posted on: Posted Yesterday

job requisition id: R034545

Endless pre-loved items. A talented team. One clear purpose.

Retail Assistant Manager

£13.31 - £15.52 per hour plusbenefits

Reports to: Shop manager

Department: Trading

Contract: Permanent

Working hours: Part time 29 hours per week

Location: Marlborough Shop

Closing date: 25th October 2026 23:55

External: 25th October 2026 23:55

Internal: In line with organisational policy this role will remain open for internal applications until: 25th October 2026 23:55

**The internal title for this role is Assistant Shop Manager.

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you.

We’re looking for a motivated assistant shop manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• Deputising for the shop manager in their absence.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently.
• Commercial awareness.
• The ability to create relationships and communicate well.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our retail teams also have access to confidential wellbeing support from the Retail Trust.