Assistant Shop Manager

THE BRITISH RED CROSS SOCIETY; Grantham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

36 days holiday

Pension scheme

Learning & Development

Discounts

Wellbeing Support

Cycle2Work

Flexible working

Job summary

THE BRITISH RED CROSS SOCIETY is seeking an Assistant Shop Manager to lead a friendly charity shop team across the UK. You will sharpen retail skills while helping people in your community and abroad, delivering a welcoming customer experience and strong store performance.

You’ll work with the shop manager to supervise volunteers, run the shop floor, and coordinate behind the scenes. Join us to create a bright, inclusive high-street presence that reflects the charity’s values and supports our

Qualifications

• Experience from working in a shop environment.
• People-person who enjoys providing customer experience.
• Commercially savvy with awareness of financial targets and measures.
• Proven IT skills and able to use standard systems.
• Ability to work flexibly to store needs.

Responsibilities

• Collaborate with shop manager to run a profitable, customer-focused shop.
• Work on shop floor and coordinate activities behind the scenes.
• Foster a brilliant shopping environment and deliver an excellent customer experience.
• Oversee a team of volunteers, delivering induction, management and development.

Skills

People skills

Customer service

Retail experience

IT skills

Financial awareness

Job description

Are you a retail expert passionate aboutimpacting to meaningful change?

We need a dynamicAssistantShopManagertojoin ourour friendly charity shop team.This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity"-Joanne, Regional Retail Manager

• Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
  
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
  
• Fostering a brilliant shopping environment and provide an excellent customer experience in store.
  
• Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.

• To be retail superstar with the experience and know-how from working in a shop environment.
• The traits of a people-person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to champion inclusion as a Disability Confident employer across our UK-based roles and as a Carers Confident Employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Together, we are the world's emergency responders