Shop Manager - Lancing

Age UK; Lancing; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days leave

Wellbeing days

Pension scheme

Life assurance

Health cashback

Cycle to Work

Home & Tech purchase

Blue Light Card

Awards

Job summary

Age UK is seeking a Shop Manager to lead our Lancing store in West Sussex. You will oversee day-to-day operations, maximise sales and profits, and ensure outstanding customer service while supporting the charity’s fundraising mission.

You will manage a team of staff and volunteers, providing training, development, and effective leadership. This role suits a motivated retail manager with a passion for helping older people across the UK.

Qualifications

• Experience in a performance driven retail/customer centric environment.
• Experience of managing people.
• Ability to build, retain and develop a team.
• Commitment to inclusive leadership and delivering results.
• IT literacy and numeracy skills.

Responsibilities

• Oversee day-to-day store operations and maximise sales.
• Provide effective leadership, training, and development for staff and volunteers.
• Ensure excellent customer service and fundraising support for Age UK.
• Lead on merchandising and store processes.
• Occasional flexible hours and weekend rota.

Skills

Retail management

People management

Team building

Leadership

IT literacy

Numeracy skills

Job description

Age UK is recruiting!We have an amazing opportunity for aShop Managerto join our friendly and supportive team in Lancing, West Sussex.

Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.

Asan Age UK Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK,this could be the role for you!

Please note this opportunity will require the successful candidate to work 35hours across a 7-day working week, including Saturdays and Sundays on a rota basis.

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

Must haves:

The letters after each competency should indicate what stage in the selection process this area will be assessed. The letters are:Application = A, Interview = I, Test = T, Presentation = P

• Experience in a performance driven retail/customer centric environment (A, I)
• Experience of managing people (A, I)
• Ability to build, retain and develop a team (A, I)
• Strong commitment to delivering results through teamwork, partnership and inclusive leadership (A, I)
• Ability to delegate, coach and listen (I)
• Ability to manage time under conflicting priorities (I)
• Ability to motivate self and others (I)
• An open and adaptable approach to change and be able to support others through it (I)
• Ability to fulfil the stock-handling requirements of the role, including moving items weighing up to 10kg, with reasonable adjustments where needed (I)
• Commitment to promoting equality, diversity and inclusion, and treating colleagues and customers with dignity, fairness and respect (I)
• Experience of communicating with a diverse workforce and customer base (A, I)
• Ability to establish and maintain successful retail processes and merchandising (I)
• IT literacy and numeracy skills (A, I)

Any other details

On occasion there may be a requirement for a flexible approach, working additional days to cover holidays and sickness or to participate in trading outside of normal shop hours e.g. shop events.

Please note many Age UK shops are split-level; please get in touch if you want to discuss accessibility in the shop you are applying to.

What we offer in return:

• Competitive salary, 25 days annual leave(pro rata for our part-time colleagues)+ bank holidays + annual leave purchase scheme
• Wellbeing days– 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme (subject to affordability), Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to£1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards– recognition awards from£100-250.

Additional Information

Age UK is an equal opportunities and Disability Confident employer and welcomes applications from all suitably qualified and eligible candidates. We reserve the right to limit the overall number of interviews offered and therefore it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

All equalities monitoring information is anonymised and not shared with the hiring panel.
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process by contacting the Recruitment Team. Disability disclosures will be kept confidential, shared only where necessary, and will not be considered as part of the hiring decision.

We seek to welcome applications from all qualified candidates and encourage diverse perspectives.

We review applications as they are received and may close the advert early, so early applications are encouraged.

We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.