Shop Assistant

British Red Cross; Aberdeen City; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible working

36 days leave

Pension up to 6%

Rewards platform

Discounts

Wellbeing support

Learning & Development

Will writing service

Death in Service

Cycle2Work

Job summary

British Red Cross is seeking a Shop Assistant in Aberdeen to support daily retail operations and deliver an outstanding customer experience. The role involves till work, stock replenishment and creating attractive displays in a busy high-street shop.

The ideal candidate will have retail experience, enjoy helping customers and thrive in a target-driven environment, with flexible working options available as part of the team.

Qualifications

• Experience in a retail environment and comfortable handling money.
• Strong customer service skills and ability to engage with diverse customers.
• Excellent verbal communication and a proactive approach to sales and service.

Responsibilities

• Assist shop manager to run a customer-focused shop on the high street.
• Create a brilliant shopping environment and provide an excellent in-store experience.
• Be the first point of contact for customers, operate the till, and arrange displays.
• Sort stock and prepare items for display and back-of-house tasks.

Skills

Retail experience

Money handling

Customer service

Communication

Target awareness

Tools

POS system

Job description

Shop Assistant

Location: Aberdeen

Salary: £24,429 per annum, pro rata

Hours: 14 per week

Contract: Permanent

Are you a retail superstar who is passionate about helping make a difference?

We're on the lookout for a dynamicShopAssistantto join our friendly team. This fantastic opportunity will help you develop your retail skills while making a positive impact. Come join us in our mission to spread kindness! Why work for the Red Cross?

"The camaraderie. The feeling of being part of something bigger and knowing that all the hard work goes to help those in crisis" - Deborah, Shop Manager

What will a day in the life of a Shop Assistantinvolve?

• Assisting the shop manager to run a lucrative, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
• Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
• Being responsible for sorting stock and preparing items for display, behind the scenes.

To be a successful Shop Assistant, what will you need?

• Previous experience of working in a retail environment and are confident with handling money
• To be a strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people.
• A commercial savvy mindset, with a grasp of hitting targets
• To appreciate and anticipate each customer's needs and delight them with the service provided

In return for your commitment and expertise, you'll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders