Shop Assistant

British Red Cross; Lerwick; Hybrid; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Flexible working

Pension scheme

Discounts

Wellbeing support

Learning & development

Death in service

Cycle2Work

Job summary

British Red Cross is seeking a Shop Assistant in Lerwick to support a busy, customer-focused shop on a 14-hour week basis. This fixed-term contract runs for 6 months with a salary of £24,479 per annum (pro rata).

You’ll assist the shop manager, help create an inviting store, handle the till, and prepare displays while sorting stock behind the scenes. The role emphasises great customer service, a commercial mindset to hit targets, and flexible working options including remote/hybrid arrangements.

Qualifications

• Previous experience of working in a retail environment and confident with handling money
• Strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people
• Commercially minded with a grasp of hitting targets
• Able to anticipate and delight customers with the service provided

Responsibilities

• Assist the shop manager to run a customer-focused shop on the high street
• Create a brilliant shopping environment and provide an excellent customer experience in store
• Confidently work on the shop floor, be the first point of contact for customers, operate the till and create striking displays
• Sort stock and prepare items for display, behind the scenes

Job description

Shop Assistant

Location: Lerwick

Salary: £24,479 per annum, pro rata

Hours: 14 per week

Contract: 6 Months Fixed term contract

Are you a retail superstar who is passionate about helping make a difference?

We're on the lookout for a dynamic Shop Assistant to join our friendly team. This fantastic opportunity will help you develop your retail skills while making a positive impact. Come join us in our mission to spread kindness! Why work for the Red Cross?

“The camaraderie. The feeling of being part of something bigger and knowing that all the hard work goes to help those in crisis”\" - Deborah, Shop Manager

What will a day in the life of a Shop Assistant involve?

• Assisting the shop manager to run a lucrative, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
• Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
• Being responsible for sorting stock and preparing items for display, behind the scenes.

To be a successful Shop Assistant, what will you need?

• Previous experience of working in a retail environment and are confident with handling money
• To be a strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people.
• A commercial savvy mindset, with a grasp of hitting targets
• To appreciate and anticipate each customer's needs and delight them with the service provided

Interested? Theclosingdatefor applications is 23.59 on Sunday 11th October 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders