Assistant Shop Floor Supervisor: Lead Team & Service

PURESEOUL • The Home of K-Beauty; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Employee discount: 20%

Holiday entitlement: 30 days pro rata

Casual dress code

Pension scheme

Professional development

EAP Platform

BrightXchange discounts

Job summary

PURESEOUL • The Home of K-Beauty in London is seeking an Assistant Supervisor to support day-to-day retail operations and lead on the shop floor. You will bridge the Sales Assistant team, Managers and Head Office, delegating tasks, guiding performance and delivering exceptional customer service.

The right candidate will have retail experience, a passion for Korean beauty, and strong leadership and communication skills to motivate a team in a fast-paced environment.

Qualifications

• Proven leadership and people management skills / keyholder & operational responsibilities (retail 1 year+).
• Strong organisational and operational decision‑making abilities.
• Excellent interpersonal and communication skills.
• Ability to work effectively under pressure and manage competing priorities.
• Strong communication and delegation skills.
• Ability to lead by example and motivate others.
• Detail‑oriented with strong organisational and time‑management abilities. Customer‑focused with a positive and proactive mindset.
• Team player with a proactive mindset

Responsibilities

• Motivate and support the Sales Assistant team to achieve excellent customer service & performance on the shop floor.
• Delegate daily tasks and responsibilities effectively to team members.
• Assist with recruitment processes, including participating in interviews & assisting with onboarding and offboarding.
• Report staff sicknesses & absence to the Store Manager, and seek emergency cover where required.
• Process customer returns, staff purchases and apply discounts according to company policies.
• Assisting the Store Manager to ensure new employees are properly trained, and compliant with health and safety regulations.
• Report facilities-related issues to the Store Manager or relevant department.
• Verifying incoming deliveries and reporting any discrepancies to relevant department.
• Ensure product rotation and stock freshness are maintained to company standards through regular checks and delegation.
• Attending regular one-to-one meetings with the Store Manager, setting clear goals and monitoring team progress.
• Lead daily stand‑up meetings, ensuring all staff are aligned, motivated, and aware of store priorities.
• Provide excellent customer service, and support daily retail operations to ensure smooth running of the store and create an engaging in‑store experience.

Skills

Leadership

Customer service

Communication

Delegation

Organizational skills

Team leadership

Problem solving

Job description

PURESEOUL • The Home of K-Beauty in London is seeking an Assistant Supervisor to support day-to-day retail operations and lead on the shop floor. You will bridge the Sales Assistant team, Managers and Head Office, delegating tasks, guiding performance and delivering exceptional customer service.

The right candidate will have retail experience, a passion for Korean beauty, and strong leadership and communication skills to motivate a team in a fast-paced environment.