Assistant Supervisor - Birmingham

PURESEOUL • The Home of K-Beauty; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee discount

28 days holiday

Casual dress code

Pension scheme

Professional development

EAP Platform

BrightXchange discounts

Job summary

PureSeoul – The Home of K-Beauty in Birmingham is seeking an Assistant Supervisor to support daily store operations, motivate the Sales Assistant team, and ensure exceptional customer service on the shop floor.

You will delegate tasks, assist with recruitment and onboarding, manage stock checks and deliveries, and act as the on-site lead when the Store Manager is away, maintaining high standards and a smooth, engaging shopping experience.

Qualifications

• Proven leadership and people management skills (retail 1 year+)
• Strong organisational and time-management abilities
• Excellent interpersonal and communication skills

Responsibilities

• Motivate and support the Sales Assistant team to deliver excellent customer service on the shop floor.
• Delegate daily tasks and responsibilities effectively to team members.
• Assist with recruitment processes, including interviews and onboarding/offboarding.
• Report staff sickness and absence to the Store Manager and arrange emergency cover when needed.
• Process customer returns, staff purchases and apply discounts per company policies.
• Support Store Manager to train new employees and ensure health and safety compliance.
• Report facilities issues to the Store Manager or relevant department.
• Verify incoming deliveries and report discrepancies.
• Ensure product rotation and stock freshness through regular checks and delegation.
• Attend regular one-to-one meetings with the Store Manager and monitor progress.
• Lead daily stand-up meetings to align staff with store priorities.
• Provide excellent customer service and support daily retail operations for a smooth store experience.

Skills

Leadership

People management

Delegation

Time management

Communication

Team leadership

Customer service

Job description

Position Overview

Position: Assistant Supervisor

Location: Birmingham Bullring

Schedule: Full-time

Pay: Competitive

PURSEOUL is the largest Korean cosmetic specialist in the UK. We work directly with some of Korea's top beauty brands to offer an extensive range of over 2000 Skincare, makeup, hair and body products online and via our offline stores. Since 2019, we have been the go-to destination for UK K-Beauty enthusiasts online and offline, with 8K+ 5-star Trustpilot reviews!

The Assistant Supervisor plays a key supporting role in the day-to-day operations of the retail store. Acting as a bridge between the Sales Assistant team, Managers and Head Office, this position is instrumental in maintaining high operational standards, and supporting team performance on the shop floor. The Assistant Supervisor is responsible for the smooth delegation of tasks, providing hands-on operational support, and ensuring exceptional customer service is consistently delivered. They also take the lead in handling customer escalations and confidently assume the role of the person in charge when required.

If you share our passion for Korean beauty and have previous experience in retail, then this is the perfect job for you!

KEY RESPOSIBILITIES

• Motivate and support the Sales Assistant team to achieve excellent customer service & performance on the shop floor.
• Delegate daily tasks and responsibilities effectively to team members.
• Assist with recruitment processes, including participating in interviews & assisting with onboarding and offboarding.
• Report staff sicknesses & absence to the Store Manager, and seek emergency cover where required.
• Process customer returns, staff purchases and apply discounts according to company policies.
• Assisting the Store Manager to ensure new employees are properly trained, and compliant with health and safety regulations.
• Report facilities-related issues to the Store Manager or relevant department.
• Verifying incoming deliveries and reporting any discrepancies to relevant department.
• Ensure product rotation and stock freshness are maintained to company standards through regular checks and delegation.
• Attending regular one-to-one meetings with the Store Manager, setting clear goals and monitoring team progress.
• Lead daily stand-up meetings, ensuring all staff are aligned, motivated, and aware of store priorities.
• Provide excellent customer service, and support daily retail operations to ensure smooth running of the store and create an engaging in-store experience.

Skills & Competencies

• Proven leadership and people management skills / keyholder & operational responsibilities (retail 1 year+).
• Strong organisational and operational decision-making abilities.
• Excellent interpersonal and communication skills.
• Ability to work effectively under pressure and manage competing priorities.
• Strong communication and delegation skills.
• Ability to lead by example and motivate others.
• Detail-oriented with strong organisational and time-management abilities. Customer-focused with a positive and professional approach.
• Team player with a proactive mindset

Who We're Looking For

• We are looking for a confident and friendly team member who is passionate about the Korean beauty industry.
• Love to work as part of a close-knit team
• Strong passion and existing knowledge of the Korean beauty industry
• Excellent communication and customer service skills.
• Ability to work efficiently and multi-task in a fast-paced environment.
• Have a good understanding of customer deliverables and deliver exemplary customer service.
• Previous retail experience, preferably in beauty or skincare.

Job Perks & Benefits

• Employee discount: 20% discount across online and offline stores.
• Holiday entitlement: 28 days
• Casual dress code: Comfy and casual dress environment.
• Pension scheme: Company pension (5% employee, 3% employer).
• Professional development: Opportunities for growth and development.
• EAP Platform: Access to well-being and therapy sessions.
• BrightXchange discounts: Cashback, vouchers, and exclusive discounts.