Assistant Supervisor - Birmingham

Pureseoul; Birmingham; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Employee discount

28 days holiday

Casual dress code

Company pension

Job summary

Pureseoul is seeking an Assistant Supervisor in Birmingham to support day-to-day store operations, lead the Sales Assistant team, and ensure outstanding customer service on the shop floor. You will help delegate tasks, assist with recruitment, and step in as acting manager when required, while maintaining high standards and a welcoming in-store experience for Korean beauty customers.

Join a vibrant team and contribute to a high-energy retail environment, with a focus on customer satisfaction and

Qualifications

• Retail experience in beauty/skincare preferred.
• Ability to lead a team and delegate tasks.
• Excellent customer service and communication skills.
• Able to work under pressure in a fast-paced environment.
• Willing to participate in recruitment and onboarding processes.

Responsibilities

• Motivate and support Sales Assistant team to deliver excellent service.
• Delegate daily tasks and responsibilities to team members.
• Assist with recruitment and onboarding processes.
• Report staff sickness and absence to Store Manager.
• Process returns, staff purchases, apply discounts per policy.
• Ensure new employees are trained and health & safety compliant.
• Report facilities issues to Store Manager.
• Verify deliveries and report discrepancies.
• Ensure product rotation and stock freshness.
• Lead daily stand-up meetings with store staff.
• Provide engaging in-store customer experience.

Skills

Leadership

Customer service

Communication

Team leadership

Time management

Multitasking

Job description

POSITION OVERVIEW

Position: Assistant Supervisor

Location: Birmingham Bullring

Schedule: Full-time

Pay:Competitive

PURESEOUL is the largest Korean cosmetic specialist in the UK. We work directly with some of Korea's top beauty brands to offer an extensive range of over 2000 Skincare, makeup, hair and body products online and via our offline stores. Since 2019, we have been the go-to destination for UK K-Beauty enthusiasts online and offline, with 8K+ 5-star Trustpilot reviews!

The Assistant Supervisor plays a key supporting role in the day-to-day operations of the retail store. Acting as a bridge between the Sales Assistant team, Managers and Head Office, this position is instrumental in maintaining high operational standards, and supporting team performance on the shop floor. The Assistant Supervisor is responsible for the smooth delegation of tasks, providing hands-on operational support, and ensuring exceptional customer service is consistently delivered. They also take the lead in handling customer escalations and confidently assume the role of the person in charge when required.

If you share our passion for Korean beauty and have previous experience in retail, then this is the perfect job for you!

Check out our Indeed profile or our Instagram @pureseouluk to find out more.

KEY RESPOSIBILITIES

As an Assistant Supervisor, you are personally responsible for overseeing and ensuring the effective execution of the following duties:

• Motivate and support the Sales Assistant team to achieve excellent customer service & performance on the shop floor.
• Delegate daily tasks and responsibilities effectively to team members.
• Assist with recruitment processes, including participating in interviews & assisting with onboarding and offboarding.
• Report staff sicknesses & absence to the Store Manager, and seek emergency cover where required.
• Process customer returns, staff purchases and apply discounts according to company policies.
• Assisting the Store Manager to ensure new employees are properly trained, and compliant with health and safety regulations.
• Report facilities-related issues to the Store Manager or relevant department.
• Verifying incoming deliveries and reporting any discrepancies to relevant department.
• Ensure product rotation and stock freshness are maintained to company standards through regular checks and delegation.
• Attending regular one-to-one meetings with the Store Manager, setting clear goals and monitoring team progress.
• Lead daily stand-up meetings, ensuring all staff are aligned, motivated, and aware of store priorities.
• Provide excellent customer service, and support daily retail operations to ensure smooth running of the store and create an engaging in-store experience.

SKILLS & COMPETENCIES

• Proven leadership and people management skills / keyholder & operational responsibilities (retail 1 year+).
• Strong organisational and operational decision-making abilities.
• Excellent interpersonal and communication skills.
• Ability to work effectively under pressure and manage competing priorities.
• Strong communication and delegation skills.
• Ability to lead by example and motivate others.
• Detail-oriented with strong organisational and time-management abilities. Customer-focused with a positive and professional approach.
• Team player with a proactive mindset

WHO WE'RE LOOKING FOR

• We are looking for a confident and friendly team member who is passionate about the Korean beauty industry.
• Love to work as part of a close-knit team
• Strong passion and existing knowledge of the Korean beauty industry
• Excellent communication and customer service skills.
• Ability to work efficiently and multi-task in a fast-paced environment.
• Have a good understanding of customer deliverables and deliver exemplary customer service.
• Previous retail experience, preferably in beauty or skincare.

JOB PERKS & BENEFITS

• Employee discount: 20% discount across online and offline stores.
• Holiday entitlement: 28 days
• Casual dress code: Comfy and casual dress environment.
• Pension scheme: Company pension (5% employee, 3% employer).