Assistant Service Manager - Patient-Centred Team Lead (NHS)

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Cycle to Work

Car Lease Scheme

Season Ticket Loan

Onsite Leisure Facilities Memberships

Job summary

Imperial College Healthcare NHS Trust is recruiting an experienced Assistant Service Manager. You will lead a large administrative team, support safe clinical care and ensure a patient‑centred service across the Diagnostic Access Team.

You will work as a line manager to foster a positive, inclusive environment where staff feel valued and able to perform at their best. You will oversee day‑to‑day admin activity, monitor performance and escalate issues as needed while partnering with clinical

Qualifications

• Leads an administrative team with a focus on patient-centered care.
• Manages staff performance and fosters a positive work environment.
• Oversees day-to-day administrative tasks and escalation processes.

Responsibilities

• Leads a defined administrative team to provide an efficient, high quality and patient centred service that supports safe clinical care.
• In their role as a line manager, the post holder is responsible for creating a positive, inclusive and supportive working environment in which staff feel valued, developed and able to perform at their best.
• The post holder plans and oversees day to day administrative work, monitors service performance, resolves routine operational issues and escalates complex matters appropriately.
• They support staffing, communication, service improvement and patient experience, working in partnership with clinical and operational colleagues across the Trust.

Job description

Imperial College Healthcare NHS Trust is recruiting an experienced Assistant Service Manager. You will lead a large administrative team, support safe clinical care and ensure a patient‑centred service across the Diagnostic Access Team.

You will work as a line manager to foster a positive, inclusive environment where staff feel valued and able to perform at their best. You will oversee day‑to‑day admin activity, monitor performance and escalate issues as needed while partnering with clinical