Operational Assistant Service Manager - NHS Trust

London North West Healthcare NHS Trust; Greater London; On-site; GBP 46,000 - 54,000; Full time

Job summary

London North West University Healthcare NHS Trust is recruiting an Assistant Service Manager to lead day‑to‑day operations for Acute Medicine, Medical SDEC and Infectious Diseases, ensuring safe and patient‑centred care across services.

You will deliver robust administrative support, maintain accurate data capture for activity reporting and KPIs, and deputise for the Service Manager when required while maintaining confidentiality and professional standards.

Responsibilities

• Oversee day-to-day operational management of Acute Medicine, Medical SDEC and Infectious Diseases to ensure safe, efficient and patient-centred service delivery.
• Provide full and flexible administrative support across service areas, ensuring robust systems and smooth daily operations.
• Maintain efficient data capture systems to support activity reporting, coding, KPIs and performance monitoring.
• Deputise for the Service Manager when required, providing operational leadership and decision‑making support.
• Monitor and address capacity gaps and service pressures with SDM/GM, ensuring timely investigations and actions.

Job description

London North West University Healthcare NHS Trust is recruiting an Assistant Service Manager to lead day‑to‑day operations for Acute Medicine, Medical SDEC and Infectious Diseases, ensuring safe and patient‑centred care across services.

You will deliver robust administrative support, maintain accurate data capture for activity reporting and KPIs, and deputise for the Service Manager when required while maintaining confidentiality and professional standards.