Lead Administrative Services Manager – NHS Trust

Imperial; London Borough of Hammersmith and Fulham; Presencial; GBP 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

Flexible working

Wellbeing

Staff recognition scheme

Cycle to Work

Car lease schemes

Season ticket loan

Onsite leisure facilities

Descripción de la vacante

Imperial College Healthcare NHS Trust is seeking an experienced Assistant Service Manager for the Diagnostic Access Team. The role leads a large administrative team, supports safe clinical care, and promotes a positive working environment while coordinating staffing, communications and service improvements across Trust facilities.

The team operates 8am–6:30pm, Monday–Friday, with shifts across those hours. The post involves collaboration with clinical colleagues and ongoing patient experience

Formación

• Educated to Foundation Degree level or equivalent through experience or specialist training.
• Management or leadership training.

Responsabilidades

• Lead a defined administrative team to provide an efficient, high quality and patient-centered service.
• Foster a positive, inclusive and supportive working environment for staff.
• Plan and oversee day-to-day administrative work, monitor service performance and escalate complex issues.
• Support staffing, communication, service improvements and patient experience with clinical and operational colleagues.

Conocimientos

Customer service

Communication

Feedback

Service improvements

SOPs

Engagement activities

Educación

Foundation Degree

Management/leadership training

Descripción del empleo

Imperial College Healthcare NHS Trust is seeking an experienced Assistant Service Manager for the Diagnostic Access Team. The role leads a large administrative team, supports safe clinical care, and promotes a positive working environment while coordinating staffing, communications and service improvements across Trust facilities.

The team operates 8am–6:30pm, Monday–Friday, with shifts across those hours. The post involves collaboration with clinical colleagues and ongoing patient experience