Assistant Service manager

Imperial; London Borough of Hammersmith and Fulham; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Career development

Flexible working

Wellbeing

Staff recognition scheme

Cycle to Work

Car lease schemes

Season ticket loan

Onsite leisure facilities

Job summary

Imperial College Healthcare NHS Trust is seeking an experienced Assistant Service Manager for the Diagnostic Access Team. The role leads a large administrative team, supports safe clinical care, and promotes a positive working environment while coordinating staffing, communications and service improvements across Trust facilities.

The team operates 8am–6:30pm, Monday–Friday, with shifts across those hours. The post involves collaboration with clinical colleagues and ongoing patient experience

Qualifications

• Educated to Foundation Degree level or equivalent through experience or specialist training.
• Management or leadership training.

Responsibilities

• Lead a defined administrative team to provide an efficient, high quality and patient-centered service.
• Foster a positive, inclusive and supportive working environment for staff.
• Plan and oversee day-to-day administrative work, monitor service performance and escalate complex issues.
• Support staffing, communication, service improvements and patient experience with clinical and operational colleagues.

Skills

Customer service

Communication

Feedback

Service improvements

SOPs

Engagement activities

Education

Foundation Degree

Management/leadership training

Job description

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

We are looking for an experienced Assistant Service Manager for this team who is enthusiastic, highly motivated and has the ability to manage and lead a large team alongside four other Support Managers. Team work and being able to lead by example is key, and being someone that can be relied upon and can always positively and professional represent the service is essential. If this sounds like you, we’d love to hear from you.

(The Diagnostic Access Team operates between 8am-18:30m Monday- Friday, so candidates must be able to work on a shift basis across those hours.)

Main duties of the job

• The Assistant Service Manager leads a defined administrative team to provide an efficient, high quality and patient centred service that supports safe clinical care.
• In their role as a line manager, the post holder is responsible for creating a positive, inclusive and supportive working environment in which staff feel valued, developed and able to perform at their best.
• The post holder plans and oversees day to day administrative work, monitors service performance, resolves routine operational issues and escalates complex matters appropriately.
• They support staffing, communication, service improvement and patient experience, working in partnership with clinical and operational colleagues across the Trust.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Education

• Educated to Foundation Degree level or equivalent* level of knowledge through experience or specialist training.
• Management or leadership training

Experience

• Working in an administrative or service environment in healthcare, the public sector or other complex organisations
• Experience of leadership behaviours such as giving guidance, providing feedback, supporting performance and handling sensitive situations
• Experience coordinating and delivering services, including managing competing priorities and meeting performance indicators or targets
• Experience managing difficult or sensitive conversations with patients, families, colleagues or stakeholders
• Experience handling formal complaints
• Experience supporting multidisciplinary team coordination
• Confidently contributing to meetings and presenting information clearly to colleagues and managers
• Experience of service improvement or project work

Skills

• Excellent customer service and effective communication with ability to build trust and credibility with staff, patients, and stakeholders
• Ability to set clear expectations and provide constructive feedback to staff.
• Ability to identify, implement and evaluate service improvements and efficiencies, using evidence and feedback.
• Ability to manage day to day operational challenges both independently and collaboratively
• Ability to review and update Standard Operating Procedures (SOPs) and communication protocols
• Ability to contribute to communication plans for service change
• Ability to design or deliver engagement activities to gather feedback and support improvement

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Vacancy Closing Date

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.