Assistant Service manager

Imperial College Healthcare NHS Trust; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Imperial College Healthcare NHS Trust is seeking an experienced Assistant Service Manager to lead a large administrative team and collaborate with four other Support Managers. You will champion patient-centred services, support staff development and drive daily operations to maintain safe clinical care.

The role requires strong leadership, ability to manage across shifts, and a proactive approach to service improvement, communication and staff wellbeing within a busy hospital environment.

Job description

We are looking for an experienced Assistant Service Manager for this team who is enthusiastic, highly motivated and has the ability to manage and lead a large team alongside four other Support Managers. Team work and being able to lead by example is key, and being someone that can be relied upon and can always positively and professional represent the service is essential.

(The Diagnostic Access Team operates between 8am-18:30m Monday- Friday, so candidates must be able to work on a shift basis across those hours.)

• The Assistant Service Manager leads a defined administrative team to provide an efficient, high quality and patient centred service that supports safe clinical care.
• In their role as a line manager, the post holder is responsible for creating a positive, inclusive and supportive working environment in which staff feel valued, developed and able to perform at their best.
• The post holder plans and oversees day to day administrative work, monitors service performance, resolves routine operational issues and escalates complex matters appropriately.
• They support staffing, communication, service improvement and patient experience, working in partnership with clinical and operational colleagues across the Trust.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.

Environmental sustainability

Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.