Assistant Service Manager/Front of House Manager

Land Rover; East Midlands; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une prestigieuse marque automobile recherche un Assistant Service Manager pour rejoindre une équipe dynamique à Nottingham. Vous jouerez un rôle clé dans la gestion des opérations du département de service, en veillant à la satisfaction client et à l'excellence opérationnelle. Ce rôle exige une expérience dans un environnement de service de luxe et de solides compétences en gestion.

Benefits

Congés supplémentaires - 33 jours

Congés de maternité, paternité et adoption de premier plan dans l'industrie

Développement de carrière

Reconnaissance du service long après 5 ans

Plans de voiture à prix réduit

Réductions dans les magasins

Adhésions à des salles de sport à prix réduit

Plan de travail à vélo

Une journée par an de travail bénévole payé

Qualifications

• Expérience avérée dans un environnement de service de prestige.
• Compétences en gestion et en communication.

Responsibilities

• Gérer les opérations quotidiennes et assurer l'efficacité maximale.
• Fournir des conseils techniques sur les produits Audi.
• Atteindre les cibles financières et gérer le budget.

Skills

Organisation

Management des personnes

Communication

Connaissance technique

Tools

Systèmes informatiques de concession

Job description

Are you ready to take the next step in your automotive career with a prestigious brand? We’re looking for a dedicated and driven Assistant Service Manager to join our dynamic Service team at Nottingham Audi.

About the Role

As an Assistant Service Manager, you will play a key role in ensuring the smooth and efficient running of our Service Department. You will support the Service Manager in delivering outstanding customer service, leading the team, and maintaining high standards of operational excellence.

Key Responsibilities:

• Accurately record and communicate essential information across departments
• Understand and act on the needs of both customers and the Centre
• Support the management of day-to-day operations, ensuring maximum efficiency
• Maintain excellent health, safety, and environmental standards in line with current legislation
• Utilize and maintain accurate data using in-house computer systems
• Provide technical knowledge and guidance on Audi products
• Support the management of financial targets and departmental budgets
• Deliver exceptional levels of customer care in line with brand expectation

About You

• Proven track record of working in a prestige Service environment
• Strong organisational and people management skills
• Excellent communication, literacy, and numeracy skills
• Financially astute with a good understanding of departmental performance metrics
• Computer literate with a good working knowledge of dealership systems
• Technically knowledgeable about Volkswagen, Audi or similar automotive brands
• Awareness of current Health & Safety and Environmental legislation

When applying for this role please consider that we require candidates to have experience in a management capacity and customer service experience.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.