Front of House Manager

Grant Thornton UK; Leicester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Grant Thornton is looking for a Front of House Manager to lead their new team of Front of House specialists. The role focuses on delivering exceptional client and employee experiences, managing contracts, and enhancing service quality across multiple office locations. Applicants should possess strong leadership skills and a background in customer service, and be able to work flexibly across various UK offices.

Benefits

Flexible working arrangements

Diversity and inclusion initiatives

Support for charitable engagements

Opportunities for personal growth

Qualifications

• Strong experience in contract and office management.
• Experience in managing a team and delivering outstanding customer service.
• Willingness to travel across UK offices.

Responsibilities

• Own the outsourced FoH contract and promote service excellence.
• Lead the FoH team to provide outstanding customer service.
• Collaborate with stakeholders to improve the office experience.

Skills

Customer service

Leadership

Communication

Organizational skills

Collaboration

Health & Safety knowledge

Commercial awareness

ESG interest

Job description

More than you expected

The UK member firms of Grant Thornton are part of a global network of independent audit, tax, and advisory firms, comprising over 76,000 professionals across more than 150 countries. We are a team of independent thinkers who prioritize quality, inclusion, and integrity. Globally, we bring diverse experiences to our clients, delivering a better, personal, proactive, and agile experience that goes beyond expectations. That's Grant Thornton.

Job Description:

Front of House Manager

Location: Can be based at any of our GTUK offices outside London.

Work arrangement: Hybrid working with national travel.

Our Mission: Every day, our teams assist businesses and communities in doing what is right and achieving their goals.

We are developing a new team of Front of House specialists through an outsourced provider and seek an experienced individual to lead this team in delivering exceptional client and employee experiences. The team will enhance the office environment, ensure colleagues have what they need to work effectively, and create a welcoming guest experience that leaves clients and visitors feeling valued and impressed with Grant Thornton.

Role Overview:

As a Front of House Manager within our Property and FM team, you will:

1. Own the outsourced FoH contract, develop service excellence, establish service levels, and promote ESG initiatives.
2. Lead and motivate the FoH team to provide outstanding customer service, including managing client and internal events.
3. Collaborate with stakeholders such as location leads, landlords, managing agents, neighbours, suppliers, consultants, and colleagues to deliver a best-in-class service and continuously improve the office experience.

Candidate Profile:

The minimum requirements include strong experience in contract and office management, team leadership, and willingness to travel across UK offices. Skills that are desirable include:

• Customer service and leadership experience in a corporate setting.
• Excellent communication and relationship-building skills.
• Commercial awareness, proactive approach, organizational skills, and collaboration.
• Health & Safety knowledge related to office management and understanding of landlord-tenant roles in multi-let buildings.
• An interest in ESG and driving sustainable change.

Our Culture and Benefits:

At Grant Thornton, we embrace diversity and foster an inclusive environment where everyone can thrive. We value individuality and encourage you to bring your whole self to work. Our culture promotes interaction with leaders who are genuinely interested in your growth and contributions. We support flexible working arrangements to help balance work and life. Beyond the role, you can make a societal impact through initiatives like secondments, charity fundraising, and supporting entrepreneurs globally. We seek individuals eager to contribute, innovate, and uphold our values—purposefully driven, curious, candid, and kind.