Assistant Service Manager - Drive Great Care & Team Growth

United Response; England; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced sick pay and maternity/pater​

Blue Light Card discounts

Free occupational health and wellbeing

Wellbeing days

Fully funded training

Generous annual leave

UR STARS programme

Workplace pension

Long service awards

Travel to Work scheme

Discounts with 3,500+ retailers

Job summary

United Response is seeking an Assistant Service Manager to help lead and develop high-quality services for people with learning disabilities, autism and mental health needs. You’ll work alongside the Registered Manager to ensure safe, person-centred support, excellent care standards and strong compliance across locations.

Ideal candidates will have experience supervising staff, safeguarding knowledge, and the ability to manage day-to-day service operations while travelling between sites.

Qualifications

• NVQ Level 3 in Health & Social Care, Social Care Management or equivalent.
• Experience supporting people with learning disabilities, autism and/or mental health needs.
• Experience supervising staff teams or coaching development.
• Knowledge of safeguarding, CQC requirements and regulated activities.
• Strong communication, leadership and organisational skills.
• Confidence managing day-to-day service operations.
• Good IT and administrative skills.
• Flexibility to participate in an on-call rota.
• Ability to travel between locations when required.

Responsibilities

• Support leadership, supervision and development of staff teams.
• Drive high-quality, person-centred support and positive outcomes.
• Support safeguarding, risk management and safe working practices.
• Maintain compliance with CQC regulations and organisational standards.
• Monitor quality, performance and continuous improvement activities.
• Support rota planning and operational delivery.
• Deputise for the Registered Manager when required.
• Build positive relationships with families, professionals and stakeholders.

Skills

Staff supervision

Leadership

Communication

IT skills

On-call availability

Travel between locations

Risk management

Safeguarding knowledge

CQC knowledge

Education

NVQ Level 3 in Health & Social Care, Social Care Management or equivalent

Tools

Microsoft Office

Job description

United Response is seeking an Assistant Service Manager to help lead and develop high-quality services for people with learning disabilities, autism and mental health needs. You’ll work alongside the Registered Manager to ensure safe, person-centred support, excellent care standards and strong compliance across locations.

Ideal candidates will have experience supervising staff, safeguarding knowledge, and the ability to manage day-to-day service operations while travelling between sites.