Assistant Service Manager – Supported Living: Lead

United Response; Highweek; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Enhanced sick pay and maternity/patern

Blue Light Card discounts

Free occupational health and wellbeing

Two wellbeing days per year

Fully funded training and nationally

Generous annual leave

UR STARS programme

Travel to Work scheme

Discounts from 3,500 retailers

Job summary

United Response is seeking an Assistant Service Manager to lead and develop high-quality Supported Living services for people with learning disabilities, autism and mental health needs. You’ll work alongside the Registered Manager to ensure safe, person-centred support and to drive continuous improvement.

The role combines leadership with hands-on operations, rostering, safeguarding, compliance with CQC, and staff development.

Qualifications

• Experience supporting people with learning disabilities, autism and/or mental health needs.
• Experience supervising, coaching or developing staff teams.
• Knowledge of safeguarding, CQC requirements and regulated activities.
• Strong communication, leadership and organisational skills.
• Confidence managing day-to-day service operations.
• Good IT and administrative skills.
• Flexibility to participate in an on-call rota.
• Ability to travel between locations when required.

Responsibilities

• Support the leadership, supervision and development of staff teams.
• Drive high-quality, person-centred support and positive outcomes.
• Support safeguarding, risk management and safe working practices.
• Maintain compliance with CQC regulations and organisational standards.
• Monitor quality, performance and continuous improvement activities.
• Support rota planning and operational delivery.
• Deputise for the Registered Manager when required.
• Build positive relationships with families, professionals and stakeholders.

Skills

Leadership

Staff supervision

Safeguarding

Communication

Service operations management

IT & admin skills

On-call rota

Travel between locations

Education

NVQ Level 3 in Health & Social Care

Social Care Management or equivalent

Tools

MS Office

Job description

United Response is seeking an Assistant Service Manager to lead and develop high-quality Supported Living services for people with learning disabilities, autism and mental health needs. You’ll work alongside the Registered Manager to ensure safe, person-centred support and to drive continuous improvement.

The role combines leadership with hands-on operations, rostering, safeguarding, compliance with CQC, and staff development.