Assistant Service Manager - Supported Living

United Response; England; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced sick pay and maternity/pater​

Blue Light Card discounts

Free occupational health and wellbeing

Wellbeing days

Fully funded training

Generous annual leave

UR STARS programme

Workplace pension

Long service awards

Travel to Work scheme

Discounts with 3,500+ retailers

Job summary

United Response is seeking an Assistant Service Manager to help lead and develop high-quality services for people with learning disabilities, autism and mental health needs. You’ll work alongside the Registered Manager to ensure safe, person-centred support, excellent care standards and strong compliance across locations.

Ideal candidates will have experience supervising staff, safeguarding knowledge, and the ability to manage day-to-day service operations while travelling between sites.

Qualifications

• NVQ Level 3 in Health & Social Care, Social Care Management or equivalent.
• Experience supporting people with learning disabilities, autism and/or mental health needs.
• Experience supervising staff teams or coaching development.
• Knowledge of safeguarding, CQC requirements and regulated activities.
• Strong communication, leadership and organisational skills.
• Confidence managing day-to-day service operations.
• Good IT and administrative skills.
• Flexibility to participate in an on-call rota.
• Ability to travel between locations when required.

Responsibilities

• Support leadership, supervision and development of staff teams.
• Drive high-quality, person-centred support and positive outcomes.
• Support safeguarding, risk management and safe working practices.
• Maintain compliance with CQC regulations and organisational standards.
• Monitor quality, performance and continuous improvement activities.
• Support rota planning and operational delivery.
• Deputise for the Registered Manager when required.
• Build positive relationships with families, professionals and stakeholders.

Skills

Staff supervision

Leadership

Communication

IT skills

On-call availability

Travel between locations

Risk management

Safeguarding knowledge

CQC knowledge

Education

NVQ Level 3 in Health & Social Care, Social Care Management or equivalent

Tools

Microsoft Office

Job description

At United Response, we're looking for an Assistant Service Manager to help lead and develop high-quality services that support people with learning disabilities, autism and mental health needs to live independently, achieve their goals and be active members of their communities. This is an exciting opportunity to join a values-driven national charity where you'll have the chance to make a genuine difference every day while developing your management skills within a supportive and experienced leadership team. Working alongside the Registered Manager, you'll play a key role in leading staff teams, maintaining excellent standards of care, ensuring compliance, and creating an environment where both the people we support and our colleagues can thrive. Please note: Applicants must have the legal right to work in the UK and be currently resident within the United Kingdom. Unfortunately, visa sponsorship is not available for this role.

• Supporting the leadership, supervision and development of staff teams
• Driving high-quality, person-centred support and positive outcomes
• Supporting safeguarding, risk management and safe working practices
• Maintaining compliance with CQC regulations and organisational standards
• Monitoring quality, performance and continuous improvement activities
• Supporting rota planning and operational delivery
• Deputising for the Registered Manager when required
• Building positive relationships with families, professionals and stakeholders

You’ll ideally have:

• Experience supporting people with learning disabilities, autism and/or mental health needs
• Experience supervising, coaching or developing staff teams
• Knowledge of safeguarding, CQC requirements and regulated activities
• Strong communication, leadership and organisational skills
• Confidence managing day-to-day service operations
• Good IT and administrative skills
• Flexibility to participate in an on-call rota
• The ability to travel between locations when required

Essential Qualification

• NVQ Level 3 in Health & Social Care, Social Care Management or equivalent

About United Response

United Response is a leading national charity supporting people with learning disabilities, autism and mental health needs. We are committed to helping people live independently, participate in their communities and achieve their goals. Everything we do is guided by our values: Connected, Empowered, Driven and Bold. We are proud of our inclusive culture and are committed to creating a workplace where everyone feels valued, respected and able to reach their full potential. United Response is a Disability Confident Leader and an equal opportunities employer. We guarantee interviews to disabled applicants who meet the minimum criteria and are committed to supporting applicants with mental and physical health conditions throughout the recruitment process.

What We Offer In return, we’ll help you build a rewarding career and offer a comprehensive benefits package, including:

• Enhanced company sick pay and maternity/paternity pay
• Blue Light Card discounts
• Free occupational health, physiotherapy, counselling and wellbeing support
• Two wellbeing days per year
• Fully funded training and nationally recognised qualifications
• Generous annual leave entitlement
• UR STARS employee recognition programme
• Workplace pension scheme
• Long service awards
• Travel to Work scheme (season ticket loan)
• Access to discounts from over 3,500 retailers