Assistant Service Manager

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 30,000 - 42,000; Full time

Job summary

Ysbyty Glan Clwyd within the Medicine directorate is seeking an Assistant Service Manager to oversee day-to-day clerical and administrative services across multiple specialties. You will manage staff, monitor performance and drive improvements in a fast-paced NHS environment.

The role requires strong communication, problem-solving and organisational skills, with Welsh language ability desirable. You will work with clinical and managerial colleagues to deliver high-quality services and ensure

Qualifications

• Good general/higher education level required.
• Degree level (Management) or equivalent experience.

Responsibilities

• Lead the operational management of clerical teams across the directorate.
• Provide leadership, support and guidance to staff.
• Manage staffing resources and monitor performance.
• Collaborate with clinical and managerial colleagues to improve services.

Skills

Staff management

Operational management

Communication skills

Problem solving

IT systems

Education

Degree level (Management)

Tools

IT systems

Job description

Job Overview

An exciting opportunity has arisen for an Assistant Service Manager within the Medicine directorate at Ysbyty Glan Clwyd.

Working closely with the Site Specialty Managers, the successful candidate will be responsible for the day‑to‑day operational management of clerical and administrative services across a range of medical specialties, ensuring the delivery of efficient, high‑quality support services.

This is a varied and fast‑paced role requiring proven experience in staff management, including supervision, performance management, and staff development, alongside strong operational management skills and the ability to manage competing priorities effectively.

The directorate of Medicine includes Gastroenterology, Renal, Respiratory, Cardiology, Care of the Elderly, Rheumatology, Diabetes, Neurology, and Medical Wards, offering an exciting opportunity to work across a diverse range of services.

Main duties of the job

We are looking for a motivated and organised individual with excellent communication skills, a proactive approach to problem‑solving, and a passion for delivering high‑quality administrative services in a healthcare setting.

The successful candidate will be responsible for the operational management of clerical teams across the directorate, providing leadership, support and guidance to staff while ensuring services are delivered efficiently and in line with organisational objectives. The role will involve managing staffing resources, monitoring performance, supporting service improvements, and working collaboratively with clinical and managerial colleagues.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

It is a top tier health organisation that provides a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person specification

Qualifications

• Good standard of general / higher education (Certificate Level)
• Evidence of continuous / ongoing learning
• Degree level (Management) or equivalent experience.

Essential criteria

• Extensive experience of staff management
• Previous experience of managing financial resources
• Knowledge of waiting list management
• Experience of handling complex/sensitive complaint or situations/ issues
• Able to communicate with all levels of staff representatives and managers in a clear and confident manner
• Sound knowledge of IT system

Desirable criteria

• Previous NHS experience
• Experience of project work
• Management of databases

Aptitude And Abilities

Essential criteria

• Evidence of potential for effective leadership including ability to : - Introduce new and innovative work practices - Initiate change - Motivate staff - Delegate - Prioritise tasks - Manage ‘difficult’ personalities
• Ability to demonstrate excellent: - Communication and written skills - Problem solving skills - Time management skills - Counselling / supervision skills - Organisational skills - Proven ability to work to tight deadlines - Sound knowledge of Patient Confidentiality
• Ability to demonstrate tact and diplomacy when working with others
• Accuracy of Application Form
• Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks

Desirable criteria

• Ability to speak Welsh

Values

Essential Criteria

• Additional demonstrable qualities that may be beneficial to the role, e.g. care, compassion, competence, communication, courage and commitment

Other

Essential criteria

• Ability to work on own initiative but also work as part of a team
• Ability to work in a busy environment and cope under pressure
• Able to work flexibly.

Desirable criteria

• Ability to demonstrate the desire to pursue a progressive management career in the NHS