Assistant Service Manager

LLOYD'S REGISTER INTERNATIONAL; Margate; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Contributory pension

Training programme

Blue Light Card discounts

Refer a Friend bonus

DBS paid

Annual leave pro rata

Wellbeing portal

Job summary

Avenues is recruiting an Assistant Service Manager for Beresford Gardens in Margate. You will lead the day-to-day running of a supported living service, delivering person-centred support using Positive Behaviour Support and Active Support to two individuals with complex needs.

In this role you’ll collaborate with the Service Manager, coach staff, and ensure compliance with regulatory requirements while promoting inclusion, safeguarding, and high standards across the team.

Qualifications

• Proven history supporting people with learning disabilities and complex needs.
• Leadership skills with coaching and mentoring.
• Balance safeguarding with positive risk-taking.
• Full UK driving license desirable to support travel.

Responsibilities

• Lead day-to-day running of the service in partnership with the Service Manager.
• Inspire and mentor staff to deliver high-quality, person-centred support using PBS and Active Support.
• Ensure compliance with regulatory requirements and organisational policies; act on behalf of the Service Manager when required.
• Promote dignity, inclusion and genuine relationships for people we support.

Skills

Leadership

Coaching

Mentoring

Safeguarding

Positive Behaviour Support

Job description

Job description

Job description

• City:Margate
• Vacancy type:Full Time
• Salary:£29,012
• Rate:per annum (pro rata)
• Plus:Benefits

Assistant Service Manager (6419)

Assistant Service Manager

Location: Beresford Gardens, MargateSalary: £29,012 per annum (pro rata)

At Avenues, we’re more than just a workplace — we’re a community where people feel valued, supported, and empowered to achieve great things together. We’re delighted to be recruiting an Assistant Service Manager to join our team at Beresford Gardens in Margate. This supported living service provides bespoke, person‑centred support to two individuals with complex needs, including profound learning disabilities, autism, and mild behaviours that may challenge. One individual uses some Makaton to communicate, and both require a high level of personal care delivered with compassion, dignity, and respect.

The Role

As an Assistant Service Manager, you will work in close partnership with the Service Manager to support the effective day‑to‑day running of the service. You’ll provide hands‑on leadership, inspiring and mentoring staff to deliver high‑quality, person‑centred support using Positive Behaviour Support (PBS) and Active Support. Your focus will be on promoting meaningful activities, positive relationships, and genuine inclusion.

You’ll support compliance with regulatory and statutory requirements, relevant legislation, and organisational policies and procedures, and you’ll confidently act on behalf of the Service Manager when required. Throughout everything you do, you’ll champion high standards, dignity, and inclusion for the people we support and the teams you lead.

Working Pattern & Hours

Flexibility is essential for this leadership role.

You will work across a flexible 7-day rota pattern covering Monday to Sunday, consisting of the following core shifts:

• Early Shift:7:00am – 3:00pm
• Late Shift:3:00pm – 10:00pm
• Waking Nights:Required on an as‑needed basis to ensure continuous care, provide staff supervision, or support night teams.

What We’re Looking For

• Experience:Proven history supporting people with learning disabilities and complex needs.
• Leadership:Strong practice leadership skills with experience coaching, mentoring, and developing teams.
• Approach:A clear understanding of how to balance safeguarding with positive risk‑taking.
• Travel:A full UK driving license is highly desirable to support travel to the service and use service vehicles (not essential).

Benefits You Can Expect!

• Financial:£29,012 per annum pro rata + contributory pension scheme with life assurance.
• Growth:High-quality training to support your career development and clear paths to progress.
• Perks:Shopping discounts via Blue Light Card and The Benefits website.
• Rewards:"Recommend a Friend" scheme – earn up to £500.
• Wellbeing:Paid enhanced DBS check, paid annual leave (pro rata), and free 24/7 access to a health portal, counselling, and support.

As part of our commitment to the Disability Confident Scheme, candidates who declare a disability and meet the essential criteria for this role will be offered the opportunity to demonstrate their abilities at an interview.