Assistant Service Manager - Petworth

Kemp Recruitment; Petworth; On-site; GBP 42,000 - 48,000; Full time

Job summary

A leading company in the service industry seeks a motivated Assistant Service Manager in Petworth. The role involves supporting daily operations, leading teams, and enhancing customer service. Candidates should possess strong communication, leadership skills, and relevant experience. Attractive benefits include a competitive salary, holiday entitlement, and company pension.

Benefits

24 days holiday + Bank Holidays

Company pension

Company phone and laptop

Life assurance

Qualifications

• Strong communication and leadership skills required.
• Confident working under pressure and to tight deadlines.
• Previous experience in service management or as a senior engineer.

Responsibilities

• Assist in managing service operations and team workflow.
• Support customer relationships and resolve issues.
• Monitor Work In Progress and optimise callouts.

Skills

Communication skills

Leadership skills

Organizational skills

Attention to detail

Education

Experience in a similar role

Tools

Microsoft Office (Word & Excel)

Job description

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Client:

Kemp Recruitment

Location:

Petworth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

cacc9aed8c7a

Job Views:

27

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Job Title: Assistant Service Manager
Location: Petworth
Salary:£42,000 – £48,000 (DOE)
Hours: Monday–Friday, 8am–5pm + some Saturdays (rota basis)

My client is loookingfor a motivated and organised Assistant Service Manager to support the daily operations of our service department. You’ll work closely with the Service Manager to lead the workshop team, ensure excellent customer service, and help drive departmental performance and efficiency.

Key Responsibilities:

• Assist in managing service operations and team workflow
• Support customer relationships, handling updates and resolving issues
• Monitor Work In Progress and optimise callouts
• Help drive revenue through upselling and customer retention
• Track KPIs and assist in performance improvement plans
• Support coordination across departments for parts and scheduling
• Maintain health & safety and service administration compliance
• Mentor technicians and apprentices

What You’ll Need:

• Strong communication and leadership skills
• Good knowledge of machinery and seasonal industry demands
• Confident working under pressure and to tight deadlines
• High level of organisation and attention to detail
• Proficient in Microsoft Office (Word & Excel)
• Previous experience in a similar role or a senior engineer looking to step up

Benefits:

• £42k–£48k salary (depending on experience)
• 24 days holiday + Bank Holidays
• Company pension
• Company phone and laptop
• Life assurance