Assistant Retail Manager

Papersmiths; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

An extra day of holiday after 1 year's service

A 3-tier stationery allowance up to £300 annually

Free sweet treats when you hit store targets

Brand ambassador scheme with buying trips

Job summary

A leading stationery retailer in Chelsea is looking for an Assistant Manager to join their team. This full-time position involves assisting in operational management, driving sales, and maintaining high store standards. Candidates should possess at least 2 years of retail experience, with management experience preferred. Successful applicants will thrive in a customer-centric role and contribute to a positive in-store atmosphere. Competitive benefits and opportunities for growth are included.

Qualifications

• 1+ years of management experience preferred.
• Minimum 2 years retail experience required.
• Ability to work in a customer-centric environment.
• Able to share product knowledge with customers.
• Flexible to work weekends and holidays.

Responsibilities

• Assist in training, motivating, and managing the team.
• Drive sales and meet sales targets.
• Manage inventory and oversee stock checks.
• Ensure a pleasant shopping experience for customers.
• Drive sales and meet targets while delivering excellent service.
• Manage cash handling, banking and sales reporting.

Skills

Management experience

Retail experience

Commercially minded

Customer centric with a positive attitude

Experience in sharing specialist knowledge

Able to work weekends and holidays

Job description

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Happiness has many forms and new stationery is one of them.

We are looking for a full-time Assistant Manager for our flagship Chelsea store on Pavilion Road.

We’re nothing without our people, and our customers rave about our team. You’ll be joining a bunch of friendly, knowledgeable, passionate people, all with an outside interest in creation of some kind, from photography to songwriting. Everyone brings great chat to the shop floor because they’re genuinely excited about creation and probably a little bit obsessed with stationery. We love organisation and we keep our store immaculate. If this sounds like you, then join our club!

A day in the shop involves all sorts. This could include talking to customers, sharing product knowledge, taking photos or creating reels for Instagram, demonstrating products, selling products, stock checking, processing deliveries of stationery ( the best bit ), restocking, cleaning, tidying, visual merchandising or answering the phone. Its varied, fast paced and fun.

Our aesthetic has earned us coverage by the likes of Wallpaper*, The Evening Standard, We Heart, Design Week, Cereal Magazine and Gestalten, so we hold ourselves to high standards of store maintenance.

We’re looking for an Assistant Manager who will bring meticulous organization, initiative, a good balance of independent spirit and teamwork, efficiency, profitability, drive and positivity to the business.

This is a full time, permanent position to start early 2026. It would suit someone with existing Retail Management experience, or someone with at least 2 years retail experience who is looking to take the next step.

Papersmiths Perks

• An extra day of holiday after 1 years service
• A 3 tier stationery allowance to use in our shop annually up to £300
• Free sweet treats when you hit store targets
• A brand ambassador scheme to join our founder on buying trips

Duties Include

Store Management

• Assisting Operations Manager in training, motivating and managing our team
• Assisting with recruiting new Papersmiths
• Follow our existing systems and introduce changes to make the more efficient and enjoyable
• Assisting Operations Manager with holiday and absence management
• Assisting Operations Manager with day to day running of the store
• Driving sales and meeting sales targets
• Managing instore systems including our POS, Lightspeed
• Ensuring the interior and exterior of the shop and stockroom are immaculate
• Enlist the help of others when needed to fix problems quickly
• Keeping stocked with necessary supplies
• Prepping, updating, replenishing resources and task sheets
• Customer service and making sales
• Banking and sales reporting

Inventory Management

• Updating the inventory with new stock arrivals
• Organising and overseeing stock checks
• Take direction from our Operations Manager to create new displays
• Direct the refreshing and maintenance of displays as necessary ( daily - weekly)
• Assist with the installation of window displays

Skills Required

• Management experience : 1 year ( preferred )
• Retail experience : 2 years ( mandatory )
• Commercially minded
• Customer centric with a positive attitude
• Experience in sharing specialist knowledge with customers
• Able to work weekends and holidays as required

Job Details

• Job Type: Full-time, permanent.
• Seniority level: Mid-Senior level.
• Employment type: Full-time.
• Job function: Sales and Business Development.
• Industries: Retail.

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