Merchandising Admin Assistant

Fortnum & Mason; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Store and restaurant discount of up to 40%

25 days holidays plus an extra day off for your birthday

Subsidised staff restaurant

Opportunities for personal and professional development

Job summary

A prestigious retail store in Greater London is seeking a detail-oriented Merchandising Admin Assistant. This role is essential for managing stock availability, processing orders, and liaising with suppliers. Ideal candidates should have excellent organisational and communication skills, and proficiency in Microsoft Excel is required. The position offers opportunities for professional growth, a generous discount, and a supportive work environment committed to inclusivity.

Qualifications

• Previous experience in a merchandising admin role preferred.
• High attention to detail and accuracy.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Manage all purchase orders, ensuring accuracy in pricing and delivery dates.
• Ensure strong store availability using AI-driven systems.
• Provide administrative support to the merchandising team.

Skills

Organisational skills

Time management

Attention to detail

Communication

Microsoft Excel proficiency

Tools

Dynamics

Relex

ERP systems

Job description

Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

We are seeking a highly organised and detail-oriented Merchandising Admin Assistant to support the Merchandising team in the smooth execution of stock management, order processing, and supplier communication. This role plays a vital part in ensuring stock availability is optimised, that purchase orders are accurately managed, and stores are fully supported in their day-to-day operations.

Key Responsibilities

• Maintain and update key merchandising reports, including delivery schedules and availability reports. Liaise with Warehouse, Satellite Stores, Retail, and Online teams to ensure accurate and timely stock availability information.
• Contribute to maintaining defined availability parameters across channels.
• Supporting Merchandiser with ADHOC reporting and analysis when required.

Store Replenishment & Floor Planning

• Ensure strong store availability using an AI-driven replenishment and forecasting system (Relex).
• Collaborate with Branch Merchandising and Buying teams to facilitate smooth floor plan transitions for seasonal campaigns.
• Work with the Merchandiser and Branch Merchandising team to maintain accurate shelf capacity (shelf cap) data.
• Support the Merchandiser in achieving seasonal sell-through (ST) targets through effective end-of-campaign stock management.
• Regularly walk the shop floor to identify and elevate stock or visual merchandising issues.
• Provide timely and professional responses to store queries, ensuring prompt resolution.

Order Management & System Maintenance

• Raise and manage all purchase orders, ensuring accuracy in pricing, quantities, and delivery dates.
• Maintain order data to reflect any changes or confirmations from suppliers.
• Monitor key dates and lead times to ensure timely stock delivery and accurate reporting.
• Support with Warehouse PO queries to ensure a smooth goods in process and supplier compliance.

Supplier & Warehouse Coordination

• Liaise with suppliers for order confirmations, delivery updates, and issue resolution.
• Communicate and follow up on failed deliveries, proposing appropriate actions where required.
• Raise and track Supplier Compliance Charges and compile relevant statistical data.

Key Accountabilities

• Effective communication with suppliers and internal departments.
• Accurate and timely placement/management of orders.
• System accuracy regarding expected stock and delivery schedules.
• Maintain clear documentation of compliance charges and reporting.
• Provide administrative support to the wider merchandising team.

Skills & Experience Required

• Previous experience in a merchandising admin role preferred.
• Strong organisational and time management skills.
• High attention to detail and accuracy.
• Confident communicator with both internal and external stakeholders.
• Proficient in Microsoft Office, especially Excel; experience with Dynamics, Relex or other ordering systems (preferred).
• Ability to work in a fast-paced environment and manage multiple priorities.

Personal Attributes

• Proactive and solution-focused.
• Team player with a collaborative mindset.
• Commercially aware with a customer-first approach.

Why Work For Us

• A generous store and restaurant discount of up to 40%
• 25 days holidays (excluded bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.