Assistant Restaurant Manager - Isaacs Restaurant

De Vere; Birmingham; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Service charge

Staff meals

Employee assistance programme

31 days holiday

Career development

Job summary

The Grand Hotel Birmingham, part of De Vere, is seeking an Assistant Restaurant Manager to lead service excellence across breakfast, restaurant and room service, delivering warm, generous and distinctive hospitality. You will support the Restaurant Manager, optimise reservations with OpenTable, maximise table utilisation and guest spend while maintaining the highest food safety and cleanliness standards.

Join a dynamic team with generous benefits, including service charges, staff meals,

Qualifications

• Experience in supervisory or management role in hospitality.
• Warm personality and passion for delivering hospitality.
• Strong communication and interpersonal skills.
• Organisational skills and proactive approach.
• Willing to work shifts across weekdays and weekends.

Responsibilities

• Assist Restaurant Manager in day-to-day operations.
• Manage breakfast, restaurant and room service.
• Optimise reservations and guest spend with OpenTable.
• Oversee stock control and cost monitoring.
• Support budgeted gross profit targets and staff training.

Skills

Leadership

Guest service

Team management

Communication skills

Tools

OpenTable

Payroll

Job description

Have you got that special passion for food and beverage and delivering exceptional service at a Grand level?

Isaacs is a vibrant, modern brasserie rooted in British style with a French twist. A place where seasonal produce, classic flavours and creative flair come together to create memorable dining experiences.

Open from breakfast through to dinner, including our elevated Sunday Roast, Isaacs proudly celebrates locally sourced ingredients and elegant simplicity. And when the sun goes down, Downstairs at The Grand comes alive — a stylish speakeasy jazz bar with a full calendar of live music, craft cocktails and cabaret charm.

As our Assistant Restaurant Manager you'll bring your expertise, personality and flair to deliver the warm, friendly, generous and distinctive service that makes The Grand so special.

What the role involves;

• Supporting the Restaurant Manager in the day-to-day running of Isaacs, including breakfast, restaurant and room service operations, ensuring a seamless guest experience and consistently high standards.
• Helping to maximise restaurant performance through effective management of OpenTable, optimising reservations, table utilisation and guest spend while maintaining excellent service.
• Assisting with payroll, team administration and the development of a motivated, engaged and high-performing restaurant team.
• Taking an active role in health, safety and compliance, ensuring standards are maintained across food safety, allergen management, cleanliness, training and daily operational checks.
• Overseeing stock control, monitoring costs and supporting the achievement of budgeted gross profit targets, while leading by example and stepping into service wherever needed.

What you can bring to the role;

• Previous experience in a supervisory or management role within a quality restaurant, hotel or hospitality environment, with strong leadership skills.
• A warm, genuine personality and a passion for delivering exceptional hospitality and memorable guest experiences.
• Excellent communication and interpersonal skills, with the confidence to engage with guests, motivate colleagues and work collaboratively across teams.
• Strong organisational skills, attention to detail and a proactive, hands-on approach to solving problems and achieving results.
• A positive, flexible attitude, with the ability to adapt to the demands of a busy hospitality environment, including working shifts across weekdays and weekends.

At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following;

• £33,100 + Service Charge and Gratuities to further your earning potential.
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones - which increase year on year!
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Inclusive multifaith prayer room accessible any time for all team members
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Aviva Insurance - can Katie suggest an attractive line for this benefit please?
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities - including access to nationally recognised, funded apprenticeship programmes
• 31 days holiday each year (increasing annually up to 33 days)
• Venue closure over the Christmas period allowing you time off to enjoy the festive season

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.