Assistant Restaurant & Bar Manager

St Ermin’s Hotel Group; Greater London; Hybride; GBP 32 000 - 44 000; Plein temps

Avantages offerts par ce poste

Service charge

Staff dining facilities

Private healthcare

Financial wellbeing support

Employee discounts

Marriott employee discounts

Career progression

Positive culture

Résumé du poste

St Ermin's Hotel in London is seeking an experienced Assistant Restaurant & Bar Manager to lead our Restaurant, Bar and Tea Lounge teams, delivering exceptional service and memorable guest experiences.

You will work closely with the Food & Beverage leadership team to develop colleagues, maintain high standards and foster a culture of Fun, Love & Energy across the operation. This role offers progression within a globally recognised hospitality brand.

Qualifications

• Experience in a Food & Beverage supervisory or management role.
• A passion for delivering exceptional guest experiences.
• Strong leadership and people development skills.
• Excellent communication and organisational abilities.
• Hands-on approach and ability to remain calm in a fast-paced environment.
• Good knowledge of food safety, allergens and hospitality best practice.

Responsabilités

• Lead, coach and motivate the Food & Beverage team to deliver outstanding service.
• Support day-to-day operations across Restaurant, Bar and Tea Lounge.
• Ensure guests receive a warm, professional and personalised experience.
• Monitor service quality and uphold high operational standards.
• Train team members on menu knowledge, ingredients and service excellence.
• Ensure allergen information and food safety requirements are understood and followed.
• Maintain compliance with health, hygiene and storage regulations.
• Support recruitment, training and development initiatives within the department.
• Handle guest feedback professionally and convert challenges into positive outcomes.
• Create a positive, engaged team culture where people thrive.

Connaissances

People leadership

Guest experience

Communication

Organizational skills

Calm under pressure

Food safety & allergens

Description du poste

Assistant Restaurant and Bar Manager

St Ermin's Hotel, London

At St Ermin's Hotel, we believe hospitality starts with our people.

We're proud to be recognised as one of the Best Places to Work in Hospitality, a London Living Wage employer, and a Workplace Mental Health Charter employer. Our culture is built around three simple values: Fun, Love & Energy.

We're looking for an experienced Assistant Restaurant & Bar Manager to help lead our Restaurant, Bar and Tea Lounge teams, creating memorable guest experiences while supporting and developing a passionate team of hospitality professionals.

This is an opportunity to join a business where your ideas are valued, your development is supported, and your contribution genuinely makes a difference.

Why Join Us?

When you join St Ermin's, you're not just taking on a new role. You're becoming part of a team that cares deeply about delivering exceptional hospitality and creating a great place to work. We're proud to be ranked #1 Hotel in the UK, #2 in Europe and #6 in the World in Tripadvisor's Travellers' Choice Best of the Best Awards 2025. We're also recognised as one of Caterer's Top 11 Best Places to Work and are winners of the AA Award for Best Large Hotel Team of the Year 2026/2027. These achievements reflect the exceptional people, culture and guest experiences that make our hotel truly special.

What's in it for you?

• Competitive salary plus service charge. The better we perform, the more you benefit.
• Access to one of London's best staff dining facilities, serving breakfast, lunch and dinner.
• Private healthcare with 24/7 GP access for you and your household.
• Financial wellbeing support and professional advice services.
• Exclusive retail, leisure and restaurant discounts.
• Marriott worldwide hotel discounts for you, your friends and family.
• Ongoing opportunities to learn, grow and progress within a globally recognised hospitality brand.
• A workplace where Fun, Love & Energy isn't a slogan. It's how we treat each other every day.

About the Role

As Assistant Restaurant & Bar Manager, you'll play a key role in the daily operation of our Restaurant, Bar and Tea Lounge.

Working closely with the Food & Beverage leadership team, you'll help deliver exceptional service standards, inspire and develop colleagues, and ensure every guest enjoys a seamless and memorable experience.

What You'll Be Doing

• Leading, coaching and motivating the Food & Beverage team to deliver outstanding service.
• Supporting the day-to-day operations across our Restaurant, Bar and Tea Lounge.
• Ensuring guests receive a warm, professional and personalised experience.
• Monitoring service quality and maintaining the highest operational standards.
• Training team members on menu knowledge, ingredients and service excellence.
• Ensuring colleagues understand allergen information and food safety requirements.
• Maintaining compliance with health, safety, hygiene and food storage regulations.
• Supporting recruitment, training and development initiatives within the department.
• Handling guest feedback professionally and turning challenges into positive outcomes.
• Creating a positive and engaged team culture where people can thrive.

What We're Looking For

• Previous experience in a Food & Beverage supervisory or management role.
• A passion for delivering exceptional guest experiences.
• Strong leadership and people development skills.
• Excellent communication and organisational abilities.
• A hands-on approach and the ability to remain calm in a fast-paced environment.
• Good knowledge of food safety, allergens and hospitality best practice.

Ready to Join Us?

If you're an experienced hospitality professional looking to take the next step in your career with a team that genuinely puts people first, we'd love to hear from you.

To learn more about life at St Ermin's Hotel, visit our Instagram pages @sterminshotel and @funloveenergy.

You must have the right to work in the UK to be considered for this position.