Assistant Reception Manager: Guest Experience Leader

Allscreens Nationwide Ltd; Glasgow; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Staff room discounts

Wagestream pay access

Complementary stays

Friend & family rate discounts

Dining discounts

Healthcare plans

Cycle to work

Job summary

Malmaison in Glasgow is seeking an Assistant Reception Manager to lead the front desk team and deliver celebrity-style service. You will set the tone for guest visits, manage check-ins, and ensure every guest leaves with a memorable experience.

This role offers a competitive hourly rate, 40-hour weeks, and extensive employee perks including staff room rates, discounts, health plans, and development opportunities within the hotel group.

Qualifications

• Experience in hospitality or guest-facing roles preferred.
• Excellent customer service and communication skills.

Responsibilities

• Lead front desk team to deliver high standard guest service.
• Ensure smooth check-in/check-out and resolve guest issues.
• Support development and progression within the hotel leadership team.

Job description

Malmaison in Glasgow is seeking an Assistant Reception Manager to lead the front desk team and deliver celebrity-style service. You will set the tone for guest visits, manage check-ins, and ensure every guest leaves with a memorable experience.

This role offers a competitive hourly rate, 40-hour weeks, and extensive employee perks including staff room rates, discounts, health plans, and development opportunities within the hotel group.