Receptionist, Malmaison

Malmaison; Belfast City District; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Apprenticeship scheme

Job summary

Malmaison Belfast is seeking a friendly, energetic receptionist to welcome guests and be the face of our stylish hotel. You will set the tone for each visit, handle queries with warmth and ensure every guest experiences the Malmaison standard of service.

With a clear path for progression, Malmaison actively supports internal development and apprenticeships after probation. Enjoy perks, training, and the opportunity to grow into supervisory roles while delivering memorable guest experiences.

Qualifications

• Experience in customer-facing roles preferred.
• Polished communication and a welcoming demeanour.
• A passion for high‑quality service and guest satisfaction.

Responsibilities

• Greet guests and manage check-in/check-out interactions with warmth.
• Handle guest queries and resolve issues to ensure a positive stay.

Skills

Hospitality

Customer service

Job description

Receptionist, Malmaison£ 13.01 / 40 hoursPermanent, Full TimeMalmaison Belfast

We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison - we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.IND1