Assistant Reception Manager

Ivy Restaurants Ltd; Greater London; On-site; GBP 1,653,000 - 2,480,000; Full time

Benefits offered by this job

Competitive staff pay

Staff discount 50%

Career development and training

Birthday day off

Extra holiday allowance

Staff meals

Retail discounts

Job summary

Ivy Restaurants Ltd is seeking an Assistant Reception Manager in London to lead and support a busy front-of-house team. You will drive service standards and staff training while ensuring a warm, guest-focused environment in a premier restaurant setting.

Join a dynamic team with a competitive hourly pay and a tron system, plus generous staff benefits. The role emphasizes leadership, communication, and delivering exceptional guest experiences during peak service periods.

Qualifications

• Experience in hospitality front desk or reception
• Strong communication and people skills
• Excellent spoken and written English

Responsibilities

• Assist the Reception Manager in building an efficient department with staff welfare and development
• Provide ongoing service standards training and product knowledge to the team
• Supervise receptionists to maintain correct standards and service methods
• Adhere to the department budget and approve expenditures as required
• Attend trainings and meetings as required by the Reception Manager
• Lead regular departmental communications meetings
• Manage the reception desk and flow of service in the Manager's absence

Skills

People management

Customer service

English proficiency

Job description

Drawing inspiration from Art Deco glamour, Brasserie of Light invites you to immerse yourself in its radiant ambiance, where modern elegance harmoniously intertwines with culinary mastery amidst sparkling crystal accents and contemporary design. Our venue is a sanctuary of culinary innovation, captivating guests with its unique charm, highlighted by the iconic Pegasus sculpture by Damien Hirst.

We’re searching for a passionate Assistant Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on hourly pay & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working
• You can take your Birthday as a day off - Guaranteed!
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Assistant Reception Manager:

• To assist the Reception Manager in the building of an efficient department, by taking an active interest in the employees’ welfare, safety and development.
• To assist the reception team in providing all staff with on-going service standards training and food and beverage product knowledge.
• To supervise other receptionists, ensuring that the correct standards and methods of service are maintained.
• To strictly adhere to the department’s operational budget and ensure that all costs are controlled and expenditure approved.
• To attend training and meetings as required by the Reception Manager.
• To conduct and contribute to regular departmental communications meetings.
• Manage the reception desk and the flow of service into the restaurant in the Managers absence

About you:

• You have 2 years + experience in this position
• Solution-driven individual able to work under the pressure of peak service
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are friendly and professional with plenty of charisma and flair

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.