Assistant Reception Manager

RB Holdings; City of Westminster; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Salary up to £50,000 per annum

33 days' holiday

Private medical insurance

Dental insurance

Discounted gym membership

Wellbeing benefits

Employee Assistance Programme

Retail discounts

Cycle to Work scheme

Eyecare vouchers

£1,000 Recommend a Friend bonus

Complimentary meals on duty

Job summary

RB Holdings is a growing hospitality group operating in London and New York, seeking an Assistant Reception Manager at 5 Hertford Street. The role supports the Reception Manager, leads the reception team, and ensures exceptional member experiences in a luxury boutique setting.

Working hours are rota-based (5 days out of 6, 7am–3am), with flexibility required. Salary is up to £50,000 per annum, plus extensive benefits and bonuses.

Qualifications

• Significant experience in a similar position within a luxury boutique hotel, restaurant or private members club.
• Strong leadership skills with the ability to motivate and support a front-of-house team.
• Excellent communication and interpersonal skills with a guest-focused approach.
• Ability to demonstrate and instil exceptional customer service standards.

Responsibilities

• Support the Reception Manager in the day-to-day operation of the reception department.
• Lead, motivate, and supervise the reception team to maintain exceptional service standards.
• Welcome members and their guests in a warm, friendly, and professional manner.
• Deliver courteous, efficient, and attentive service at all times, ensuring the highest standards of member experience.
• Answer telephone calls, manage bookings, and respond to general enquiries promptly and professionally.

Skills

Leadership

Guest service

Communication

Job description

RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly.

Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City.

We are currently seeking a Assistant Reception Manager to join our team at 5 Hertford Street.

Why work with us as an Assistant Reception Manager ?

• Salary of up to £50,000 per annum
• 33 days' holiday, including bank holidays
• Private medical and dental insurance with BUPA
• Discounted gym membership and wellbeing benefits
• Employee Assistance Programme and retail discounts
• Cycle to Work scheme and eyecare vouchers
• £1,000 Recommend a Friend bonus
• Complimentary meals on duty
• And much more

Working Hours:

• Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday- Saturday
• The role requires flexibility to work any 9 hour shift across the operating hours of 7am-3am.
• The club is closed on Sundays, Bank Holidays and throughout Christmas each year.

What you will do:

Support the Reception Manager in the day-to-day operation of the reception department.

Lead, motivate, and supervise the reception team to maintain exceptional service standards

• Welcome members and their guests in a warm, friendly, and professional manner.
• Deliver courteous, efficient, and attentive service at all times, ensuring the highest standards of member experience.
• Answer telephone calls, manage bookings, and respond to general enquiries promptly and professionally.

What are we looking for?

• Significant experience in a similar position is essential withina luxury boutique hotel, restaurant or private members club
• Strong leadership skills with the ability to motivate and support a front-of-house team
• Excellent communication and interpersonal skills with a guest-focused approach
• Ability to demonstrate and instil exceptional customer service standards