Assistant Reception Manager

5-Hertford-Street; City of Westminster; On-site; GBP 43,000 - 50,000; Full time

Benefits offered by this job

Salary up to £50,000 per annum

33 days' holiday

Private medical and dental insurance

Discounted gym membership

Employee Assistance Programme

Cycle to Work scheme

£1,000 Recommend a Friend bonus

Complimentary meals on duty

Job summary

RB Holdings is recruiting an Assistant Reception Manager for 5 Hertford Street in London. You will support the Reception Manager and lead the reception team to deliver exceptional member service across a luxury venue.

Ideal candidates have significant experience in luxury hospitality, strong leadership and outstanding communication. The role involves rota-based hours, 9-hour shifts from 7am to 3am, and a focus on guest experience.

Qualifications

• Significant experience in a similar position in a luxury boutique hotel, restaurant or private members club.
• Strong leadership skills with the ability to motivate and support a front-of-house team.
• Excellent communication and interpersonal skills with a guest-focused approach.
• Ability to demonstrate and instil exceptional customer service standards.

Responsibilities

• Support the Reception Manager in the day-to-day operation of the reception department.
• Lead, motivate, and supervise the reception team to maintain exceptional service standards.
• Welcome members and their guests in a warm, friendly, and professional manner.
• Deliver courteous, efficient, and attentive service at all times, ensuring the highest standards of member experience.
• Answer telephone calls, manage bookings, and respond to general enquiries promptly and professionally.

Skills

Leadership

Guest service

Communication

Front-of-house

Job description

RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly.

Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City.

We are currently seeking a Assistant Reception Manager to join our team at 5 Hertford Street.

Why work with us as an Assistant Reception Manager ?

• Salary of up to £50,000 per annum
• 33 days' holiday, including bank holidays
• Private medical and dental insurance with BUPA
• Discounted gym membership and wellbeing benefits
• Employee Assistance Programme and retail discounts
• Cycle to Work scheme and eyecare vouchers
• £1,000 Recommend a Friend bonus
• Complimentary meals on duty
• And much more

Working Hours:

• Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday- Saturday
• The role requires flexibility to work any 9 hour shift across the operating hours of 7am-3am.
• The club is closed on Sundays, Bank Holidays and throughout Christmas each year.

What you will do:

Support the Reception Manager in the day-to-day operation of the reception department.

Lead, motivate, and supervise the reception team to maintain exceptional service standards

• Welcome members and their guests in a warm, friendly, and professional manner.
• Deliver courteous, efficient, and attentive service at all times, ensuring the highest standards of member experience.
• Answer telephone calls, manage bookings, and respond to general enquiries promptly and professionally.

What are we looking for?

• Significant experience in a similar position is essential withina luxury boutique hotel, restaurant or private members club
• Strong leadership skills with the ability to motivate and support a front-of-house team
• Excellent communication and interpersonal skills with a guest-focused approach
• Ability to demonstrate and instil exceptional customer service standards