Receptionist

5 Hertford Street; Greater London; On-site; GBP 31,000 - 41,000; Full time

Benefits offered by this job

Private medical & dental insurance

33 days holiday

Discounted gym membership

Wellbeing benefits

Employee Assistance Programme

Cycle to Work

Meals on duty

Recommend a Friend bonus £1,000

Job summary

RB Holdings is seeking a Receptionist to join the team at 5 Hertford Street in London. You will welcome members and their guests in a warm, professional manner and help deliver the highest standards of member experience.

The role requires significant experience in a similar position, excellent communication skills, and strong attention to detail. Working hours include breakfasts from 6:30am to 3:30pm, five days per week (Tuesday–Saturday) with Saturdays off in rotation, and the club closes on

Qualifications

• Significant experience in a similar position.
• Excellent communication skills and teamwork.
• Highly organised with strong attention to detail.

Responsibilities

• Welcome members and their guests in a warm, friendly, and professional manner.
• Deliver courteous, efficient, and attentive service at all times, ensuring the highest standards of member experience.
• Answer telephone calls, manage bookings, and respond to general enquiries promptly and professionally.

Skills

Communication skills

Experience in similar role

Attention to detail

Job description

RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly.

Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City.

We are currently seeking a Receptionist to join our team at 5 Hertford Street.

Why work with us as a Receptionist?

• Salary of £36,000 per annum
• 33 days' holiday, including bank holidays
• Private medical and dental insurance with BUPA
• Discounted gym membership and wellbeing benefits
• Employee Assistance Programme and retail discounts
• Cycle to Work scheme and eyecare vouchers
• £1,000 Recommend a Friend bonus
• Complimentary meals on duty
• And much more

Working Hours

• Breakfast shifts from 6:30am-3:30pm
• 5 days per week (Tuesday- Saturday) with Saturdays off in rotation
• The club is closed on Sundays, Bank Holidays and throughout Christmas each year.

What You Will Do

• Welcome members and their guests in a warm, friendly, and professional manner.
• Deliver courteous, efficient, and attentive service at all times, ensuring the highest standards of member experience.
• Answer telephone calls, manage bookings, and respond to general enquiries promptly and professionally.

What are we looking for?

• Significant experience in a similar position is essential
• Excellent communication skills, with the ability to work effectively as part of a team.
• Highly organised with strong attention to detail