Assistant Reception Manager

5 Hertford Street; Greater London; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Private medical & dental

Gym discount

Cycle to Work

Recommend a Friend £1k

Meals on duty

Holiday entitlement 33 days

Job summary

RB Holdings, London-based hospitality group, is seeking an Assistant Reception Manager for 5 Hertford Street. The role operates on a rota, five days out of six, across shifts from 7am to 3am, with Sundays closed and Christmas closures noted.

The team delivers exceptional service to private members and guests within a luxury boutique club environment. You will support the Reception Manager, lead the front-of-house team, welcome members and guests, and ensure consistently high service standards

Qualifications

• Significant experience in luxury boutique hotel, restaurant or private members club.
• Strong leadership skills with the ability to motivate a front‑of‑house team.
• Excellent communication and guest‑focused approach.

Responsibilities

• Support the Reception Manager in day-to-day operation.
• Lead and supervise the reception team to maintain service standards.
• Welcome members and guests warmly and professionally.
• Deliver courteous, efficient service at all times to maximise member experience.
• Answer calls, manage bookings, and respond to enquiries promptly.

Skills

Leadership

Guest service

Communication

Job description

RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly.

Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City.

We are currently seeking a Assistant Reception Manager to join our team at 5 Hertford Street.

Why work with us as an Assistant Reception Manager?

• Salary of up to £50,000 per annum


• 33 days' holiday, including bank holidays


• Private medical and dental insurance with BUPA


• Discounted gym membership and wellbeing benefits


• Employee Assistance Programme and retail discounts


• Cycle to Work scheme and eyecare vouchers


• £1,000 Recommend a Friend bonus


• Complimentary meals on duty


• And much more

Working Hours

• Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday- Saturday


• The role requires flexibility to work any 9 hour shift across the operating hours of 7am-3am.


• The club is closed on Sundays, Bank Holidays and throughout Christmas each year.

What You Will Do

• Support the Reception Manager in the day-to-day operation of the reception department.


• Lead, motivate, and supervise the reception team to maintain exceptional service standards


• Welcome members and their guests in a warm, friendly, and professional manner.


• Deliver courteous, efficient, and attentive service at all times, ensuring the highest standards of member experience.


• Answer telephone calls, manage bookings, and respond to general enquiries promptly and professionally.

What are we looking for?

• Significant experience in a similar position is essential within a luxury boutique hotel, restaurant or private members club


• Strong leadership skills with the ability to motivate and support a front-of-house team


• Excellent communication and interpersonal skills with a guest-focused approach


• Ability to demonstrate and instil exceptional customer service standards