Assistant Real Estate Manager

JR United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits in the estate management team of a leading housing provider in London. As an Assistant Estate Manager, you will play a crucial role in delivering exceptional service to residents, ensuring their satisfaction and well-being in their living environment. Collaborating closely with the Estate Operations Manager, you will oversee the site operations, drive service improvements, and build strong relationships with tenants. This role offers a chance to thrive in a supportive environment, contributing to the enhancement of communal areas and estate services while managing budgets effectively. Join this dynamic team and make a positive impact on the community!

Qualifications

• Previous experience in housing or property sectors is essential.
• Knowledge in maintenance and leaseholds is required.

Responsibilities

• Deliver first-class on-site management services to residents.
• Ensure estate repairs are carried out efficiently and economically.

Skills

Estate Management

Customer Service

Problem Solving

Communication

Education

Experience in Housing or Property Sector

IOSH Certification

Job description

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This is an exciting new role with one our key clients in their estate management team. The Assistant Estate Manager is responsible for ensuring an excellent level of service is delivered and that the site is a desirable place to live. You will be the go-to person on site ensuring it's running to the best of its ability at all times.

You will be working closely with the Estate Operations Manager to ensure your residents are happy in the environment they live and to fulfill your role as a safe, effective, and proactive Landlord.

Our client is one of the largest housing providers in London and the south-east, with a history stretching back over 50 years. The firm is now a leading developer, regenerator, and manager of real estate, and they provide an environment where their people can thrive and deliver on their career aspirations.

How you’ll do it:

• By delivering first-class on-site management service to customers including the provision of appropriate and responsive services.
• Making recommendations to the Estate Operations Manager for the improvement of communal areas and estate services.
• Delivering improved resident satisfaction results in line with the budget, seeking ways to make cost savings wherever possible.
• Working collaboratively to ensure all teams achieve estate management targets effectively and economically.
• Delivering services on budget and seeking ways of improving cost effectiveness whilst delivering ways of increasing income.
• Finding creative solutions to address residents' individual needs by accompanying the estate management team on visits and inspections and meeting and listening to residents’ feedback.
• Being responsible for driving service improvement initiatives that drive up customer satisfaction.
• Ensuring estate repairs are carried out quickly, efficiently, and economically and that the team is gathering feedback from the customer and quality checking completed works.
• Building and maintaining strong relationships with Tenants.

Minimum Requirements:

• Previous experience within a similar role in the housing or property sectors.
• Knowledge in maintenance, leaseholds, and Estate Management.
• IOSH or Affiliate/Associate TPI.

Salary Package – Assistant Estate Manager:

Hours: Flexible working, 7 hours a day between the hours of 8am-6pm Monday-Friday.