Assistant Building Manager (One Creechurch Place)

BNP Paribas Group; London, City Of London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Facilities Management Assistant, where you will play a crucial role in ensuring effective and compliant management of facilities services. You'll oversee both hard and soft services, manage budgets, and provide exceptional customer service to clients and tenants. This role offers a dynamic work environment where your contributions will directly impact the quality of service delivery. With a commitment to diversity and inclusion, this innovative firm provides a range of award-winning benefits, making it an exciting opportunity for those looking to grow in the facilities management sector.

Benefits

Private Medical Cover

25 Days Annual Leave

Health Screening

Gym Discounts

Wellbeing Support

Volunteering Opportunities

Cycle to Work Scheme

Eye Care Vouchers

Travel & Retail Discounts

Concierge Services

Qualifications

• Experience in facilities management with a focus on compliance and service delivery.
• Strong understanding of service charge budgets and accounting principles.

Responsibilities

• Assist in managing service charge budgets and ensure compliance with health and safety regulations.
• Supervise site staff and coordinate with internal teams for effective service delivery.

Skills

Budget Management

Customer Service

Health and Safety Compliance

Communication Skills

Supplier Management

Environmental Knowledge

Administrative Skills

Education

IWFM Membership

IOSH Managing Safely Certification

Tools

MS Office

Meridian

Proactis

Snapshot

Tramps

Job description

The role

Responsible for assisting the Building Manager in delivering effective and compliant facilities management services through in-house staff, suppliers, and consultants. This includes managing both hard and soft services for a single building.

Responsibilities

1. Assist in preparing, monitoring, and reconciling the service charge budget.
2. Check and approve expenditure against the service charge budget.
3. Provide excellent customer service to internal and external clients.
4. Maintain effective communication with clients and tenants.
5. Supervise site-based staff, ensuring adherence to all policies and procedures.
6. Coordinate with internal teams such as Property Management, support functions, and the wider Real Estate business.
7. Monitor and audit work conducted by suppliers, measuring performance against SLAs.
8. Manage suppliers to ensure safe, effective, and compliant delivery of M&E services, including life safety systems, vertical transportation, and public health systems.
9. Procure goods and services following company procedures.
10. Assist in preparing management reports and participate in management meetings as needed.
11. Conduct regular building inspections, document reports, and initiate necessary works.
12. Support Building Manager in ensuring compliance with health, safety, and environmental legislation.
13. Participate in local environmental initiatives to meet statutory and industry standards such as ISO14001.
14. Ensure adherence to internal procedures and policies, including procurement, finance, compliance, and HR.
15. Maintain robust security and emergency procedures, actively participating in emergency situations.
16. Complete administrative tasks, including system use, filing, and inventory management.

Person specification

Qualifications/Key Skills

• Membership or Associate Membership of IWFM.
• Managing Safely certification by IOSH.

Experience

• Previous experience in a similar role.
• Understanding of commercial leases and landlord-tenant relationships.
• Knowledge of service charge budgets and accounting principles.
• Strong health, safety, and environmental knowledge.
• Basic understanding of mechanical and electrical services.
• Excellent written and spoken English skills.
• Proficiency in MS Office and relevant software (e.g., Meridian, Proactis, Snapshot, Tramps).

Benefits

We offer award-winning benefits including private medical cover, 25 days annual leave plus public holidays, health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care vouchers, travel & retail discounts, travel insurance, concierge services, kids pass, golf card, social events, and perks at work.

Financial benefits include pension scheme, life assurance at 8x salary, group income protection, interest-free season ticket loans, bonus scheme, share incentive plan, and financial/mortgage advice.

BNP Paribas Real Estate is committed to diversity, inclusion, and equal employment opportunities for all applicants.