Assistant Property Manager

Residential Management Group (RMG); Old Warren; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days holiday + bank holidays

Pension scheme (matched)

Healthcare cashback plan

Study/qualification sponsorship

Life assurance 4x salary

Places for People rewards

Job summary

Residential Management Group (RMG) is seeking an Assistant Property Manager to support delivery of an excellent property management service across a residential portfolio. The role involves administrative and coordination support to regional teams, ensuring customers receive a high standard of service.

The position is highly mobile, requiring travel across London and the South Coast, with a blend of site-based and homeworking.

Qualifications

• Experience in administration or coordination with strong attention to detail.
• Professional and customer-focused written and verbal communication.
• Ability to manage priorities and meet SLAs in a busy environment.

Responsibilities

• Provide client care and liaison, handling calls and emails professionally.
• Coordinate between accounts and property services to meet service commitments.
• Maintain records accurately and support Health & Safety admin tasks.
• Assist with site transitions, key issuance, and purchase orders.
• Support regional reporting and ad-hoc projects as needed.
• Strive to promote high service levels and improve customer experience.

Skills

Administrative/Coordination experience

Communication skills

Full UK driving licence

Job description

Residential Management Group (RMG), amarket‑leadingProperty Management Company, is looking for an Assistant Property Manager to support the delivery of an excellent property management service across a residential portfolio. In this varied role, you'll provide key administrative and coordination support to our wider regional teams, helping to ensure our customers receive a consistently high standard of service.

Where will I be working?

While you'll be aligned to your nearest local office, this is a highly mobile role requiring frequent and extensive travel across London and the South Coast alongside a blend of site-based and homeworking.

You need to be ideally located within approximately an hour's drive of each location e.g Reading/Berkshire area with a full driving licence and access to your own vehicle.

Interviews will likely take place in person at our office in Birmingham

More about your role

Your day‑to‑day will be busy and varied, and will include:

• Client care and liaison, ensuring calls and emails are handled professionally and efficiently, and queries are resolved wherever possible.
• Supporting coordination between accounts and property services teams to help deliver service commitments.
• Working in line with industry standards and expectations, including the RICS Code of Conduct, TPI guidance.
• Assisting with record keeping, ensuring accuracy and maintenance of client and company records.
• Supporting Health & Safety administration: reviewing and actioning hazard reports, completing hazard actions, and escalating concerns where needed.
• Helping with core operational tasks such as site‑take‑ons (preparing transition checklists), key issuance, urgent purchase orders, regional reporting, and other ad‑hoc projects as agreed.
• Promoting a strong service culture by working to agreed SLAs, sending holding responses when needed, and identifying opportunities to improve customer service.

What we’re looking for

We're looking for someone who is proactive, organised and confident communicating with a range of stakeholders. You'll take pride in delivering a high‑quality service and supporting a fast‑paced regional team and have a keen interest in property management.

Essential skills and experience:

• Strong administrative or coordination experience, with excellent attention to detail and accurate record keeping.
• Confident written and verbal communication skills, with a professional and customer‑focused approach.
• Ability to manage competing priorities, respond within SLAs and use initiative to improve working practices.
• Comfortable handling calls, emails, correspondence and case updates in a busy environment.
• A Full UK driving licence and access to own vehicle

Desirable:

• Property management experience
• Familiarity with TPI standards.
• Experience supporting Health & Safety administration or hazard reporting processes.

What does RMG have offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services)
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e‑cards, earn cashback on on‑line purchases and take advantage of many exclusive offers!

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.